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Thanks for writing in and for being a valuable Flipkart Plus member.
We'd like to let you know that we tried to get in touch with you on '7980019050' and '8100314144' to talk to you about your concern but could not reach you.
We understand your concern about the delivery of your product 'Cello VENICE FRIDGE WATER BOTTLES 1000 ml Bottle'.
We are sorry for the trouble you had to go through.
The seller has cancelled you order due to some unforeseen issue faced by courier service provider.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.
We are happy to let you know that the seller has refunded Rs.269/- for your order to your PhonePe on October 09,2019. This will be credited to your account by October 17, 2019 as per standard banking procedures.
If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number 'P1910090254441554826713'.
Hope this helps.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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