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Hi _________,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '__________' and '_________' to talk to you about your concern but could not reach you.

We understand your concern that the Wishmaster denied pick up of your exchange product '_________' for your order '__________'.

We are sorry for the trouble you had to go through.

We would like to let you know that the exchange product did not meet the exchange related guidelines.

Not to worry, you can place a new order using the exchange offer with another exchange product.

Here are few important things to note while choosing the exchange option for a device:

1. The details of the brand, model and IMEI should match the details provided by you.
2. The phone should switch on without being connected to a charger & battery should not be swollen.
3. There should not be any physical damage on the mobile body including charging port.
4. The screen should be intact without cracks/dent, dead pixels, spots, lines or static on any part of the display.
5. Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated).
6. In case of Apple phones, iCloud account should be dis-associated/unlocked from the phone.

However, if the checks fail, your exchange item will not qualify for pick up. You can still get your new product by paying the value of your exchange item via cash at the time of delivery.

We would like to let you know that the seller has refunded of Rs. ___/- for your order to your ______ on ______. This will be credited to your account by _______, as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Hope you will understand.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.
     
 
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