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Hi Pradeep,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '9783800412' to talk to you about your concern but could not reach you.

We understand your concern that you are facing a 'processing' issue with your product 'Samsung Galaxy S9 Plus (Coral Blue, 64 GB)' for the order 'OD116670340972812000'.

We're sorry for the trouble you had to go through.

We completely understand and this isn't something we would want you to go through.

We'd also like to let you know that the seller has arranged a replacement for the product and it'll reach you by October 15, 2019. The item originally delivered to you will be picked up at the same time.

However, please keep the item along with the original product box, accessories and tags ready as the Wishmaster will unable to complete the pickup in case any item is missing.

Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.

Also, remember to collect the acknowledgement receipt once you hand over the product to the Wishmaster.

In the future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Hope this helps.

     
 
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