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Thanks for your valuable time over the call.
As per our telephonic conversation we understand your concern that you want to know about the cancellation of your order 'xxxxxxxxxxxxxx' for 'xxxxxxxxxxxxxx'.
We see that the courier service provider tried to deliver the shipment on October 03, 2019 and October 08, 2019, but couldn't due to unforeseen issue.
We’re sorry to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.
Since, you've mentioned that Wishmaster has not tried to deliver the product at your address. So we assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
While the seller will not be able to ship item from this order as it has been canceled, you can place a new order once the product is back in stock with seller. You can click here:
https://www.flipkart.com/smitch-wi-fi-white-ambience-6500k-10w-b22-base-smart-bulb/p/itmed02d172ad2ee?pid=LLSFJE6NVVYGWFTR&lid=LSTLLSFJE6NVVYGWFTRGMJIMT
You can use the 'Notify me' option to know once the product is available.
We completely understand and this isn't something we would want you to go through. We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.
If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.
We would like to thank you for your continued trust and support.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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