Notes
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http://10.24.0.105/flipkart/login
******notes
UNABLE TO LOGIN
calling no.:
cx unable to login account
informed that check the mail sent by team
______________________________________________________________________________
***REFUND DELAY POST INITIATION
calling no.:
cx said refund not received
already contacted with bank
Alt No:
TAT Shared
cx agreed
__________________________________________________________________________
***CANCEL RETURN
calling no.:
cx raised wrong return as __
hence cancelling
informed abt the same
______________________________________________________________________________
***INSTALLATION (ORDER STATUS NOT UPDATED)
calling no.:
cx want to know abt the installation
order status not updated
informed to wait for 24 hours
general time is 48-72 hrs for installation
cx agreed
_____________________________________________________________________________
***MYNTRA
calling no.:
cx said refund not initiated of product purchased from myntra through pay later
refund not showing in pay later
informed to contact with myntra
cx agreed
***********notes 2
***FREE SHIPPING
calling no.:
cx want to know abt the free shipping after PLUS member
informed abt the same
______________________________________________________________________________
***2GUD
calling no.:
customer asks a query about 2GUD
routed to 2gud
______________________________________________________________________________
***ASC
calling no.;
cx facing issue with product
informed that 10 days policy over
informed abt the warranty
routed to ASC with details ()
cx want details on SMS
_____________________________________________________________________
***RE-PROMISE
calling no.:
cx wants to know the reason of re-promise
informed abt the same and re promise date (Aug )
cx agreed
______________________________________________________________________________
***SENIOR CALL
cx not agreed and want to transfer call to senior
transferred
______________________________________________________________________________
***5% Cashback
calling no.:
cx want to know abt the offer "5% Cashback* on HDFC Bank Debit Cards"
informed abt the same
cx agreed
______________________________________________________________________________
***AFTER 4 PM NOT OUT FOR DELIVERY
calling no.:
cx want to know abt the delivery
status is not Out for Delivery even after 4:00 PM
inform the customers that the courier service providers will do their best to get the order delivered as per the promised timeline, however, in the unlikely event of the order getting delayed, the courier service providers will be intimated about this and they will attempt the delivery within the next business day.
______________________________________________________________________________
***AXIS
calling no.:
cx want to know abt the Flipkart Axis Bank Credit Card
informed abt the same
cx agreed
______________________________________________________________________________
***REASON OF CANCELLATION
calling no.:
cx want to know abt the reason of cancellation
informed as per SA
also informed to place fresh order
cx agreed
______________________________________________________________________________
***DEBIT CARD EMI
calling no.:
cx want to know abt the debit card emi
informed to sent SMS "DCEMI" on 57575 to check the eligibility
cx agreed
______________________________________________________________________________
***EXCHANGE OFFER
calling no.:
cx want to know abt the exchange offer
informed as per product page
cx agreed
______________________________________________________________________________
***RETURN ON HOLD 24
calling no.:
cx want to know abt the return
return on hold order status not updated
informed to wait for 24 hours
cx agreed
______________________________________________________________________________
***BASIC T/S STEPS
calling no.:
cx unable to login in APP
informed to login in website
Uninstall and install
logout and login
cx agreed
______________________________________________________________________________
***10% INSTANT DISCOUNT
calling no.:
cx want to know abt the "10% Instant Discount on ICICI Bank Credit and Debit Cards"
informed as per product page
cx agreed
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