Notes

Thank you for your valuable time over the call and for being a valuable Flipkart Plus member.

Thanks for writing in and for being a valuable Flipkart Plus member.

We tried to get in touch with you on '' and '' to talk to you about your concern but could not reach you.

We are sorry for the trouble and this is not something we want our valuable customer to go through.

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case is already with the team...hence updating and keeping here

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We will back to you within 24 hours.

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Hi Vinayak,

Thanks for writing in and for being a valuable Flipkart Plus member.

We tried to get in touch with you on '' and '' to talk to you about your concern but could not reach you.

We understand your concern about your product 'Mi 20000 mAh Power Bank (PB20IZM, 18W Fast Charging)' with the order ID 'OD116680782652906000'.

We are sorry to hear that you have received a used product.

We would like to let you know that the seller has arranged a replacement for the product and it'll reach you by October 17, 2019. The item originally delivered to you will be picked up after this.

Please keep the item along with accessories and tags packed and ready for pickup in the original product box.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We completely understand that your experience with the seller and Flipkart services has been an unpleasant one and this isn't something we would want you to go through.

You can be sure that we'll take definite steps to set this right.

We've spoken to the seller and our management and they're looking into this and they'll take utmost care to ensure this does not happen again.

Please note, you are important to us and Great Customer Service is a top priority for us!

We appreciate your understanding and continued trust.

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You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

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