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Hi Shruthi,
Thanks for your valuable time over the call.
We understand your concern about the delivery of the order 'OD116347959132178000' for 'SK Dreams bySK Dreams SK Dreams Women T-Shirt Non Padded Bra'.
We are sorry for the trouble you had to go through.
We'd like to let you know that your order has been cancelled by the seller as the courier service provider has mentioned that it was rejected by you at the time of delivery.
While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here:
https://www.flipkart.com/sk-dreams-bysk-women-t-shirt-non-padded-bra/p/itmff6n4hkr34z8q?pid=BRAFF62J3PZEGAKX&lid=LSTBRAFF62J3PZEGAKXW5BTY1
We are happy to let you know that the seller has refunded of Rs. 299/- for your order to the Gift Card section of your Flipkart account on August 31, 2019. This will be credited to your account by September 10, 2019.
If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.
Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
We're sorry to hear that your experience with the Wishmaster from Ekart Logistics has been an unpleasant one.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.
If you have any further queries, please feel free to write back to us. We will surely help you out.
Hope you will understand.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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