Notes

Hi Sajid,



We understand your concern about the refund for the product 'OPPO F11 (Fluorite Purple, 128 GB)' with the order ID 'OD116686234432775000'.

We would like to let you know that the seller has refunded Rs. 11691/- for your order to your Debit Card on on October 03, 2019. This will be credited to your account by October 15, 2019, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card.

If they are unable to help, please let us know and we’ll help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.=-

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Hi Sukhwinder,

Thanks for your valuable time over the call and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '9815886215' and '9872616835' to talk to you about your concern but could not reach you.


We are sorry to know that you are unable to place an order through cash on delivery(COD) payment mode.

We would like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, only some of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may provide this option in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking and Phonepe UPI to place your order for now.

If you have any other query, you can write back to us and we will be happy to help you.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.

===========

Hi Rajeshwari,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '7904894974' and '9385854861' to talk to you about your concern but could not reach you.

We are sorry to let you know that we can't understand your concern properly.

We request you to write back to us within 72 hours with the exact issue, so that we can help you out.

While replying to this email, please be ensure the subject line is not edited.

We hope to hear from you soon.

Thanks for choosing Flipkart.
===========================
Hi Smitha,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9916747050' to talk to you about your concern but could not reach you.

We are sorry to let you know that we can't understand your concern properly.

We request you to write back to us within 72 hours with the exact issue, so that we can help you out.

While replying to this email, please be ensure the subject line is not edited.

We hope to hear from you soon.

Thanks for choosing Flipkart.

===============


Hi Salim,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '7007424525' and '9696488313' to talk to you about your concern but could not reach you.

We understand your concern that Wishmaster denied for the exchange product with the order Id 'OD116696519783844000'.

We're sorry to let you know that your order for product 'Yu Ace (Charcoal Grey, 16 GB)' was not delivered by the seller as the exchange product did not meet the exchange related guidelines as confirmed by the Wishmaster.

You will still be able to exchange your product by paying the exchange value by cash or through Debit/Credit Card

Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.

Here are a few important things to note while choosing the exchange option for a device:

1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled

If you have any other query, you can write back to us and we will be happy to help you.

We would like to thank you for understanding.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.