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Thanks for writing in and for being a valuable Flipkart Plus member.
We understand your concern that you want to exchange the order with the order ID 'OD116693106365106000' for the product 'Philips Avent Freeflow Pacifiers Soother'.
We are sorry to let you know that sellers can fulfill your request only in the unlikely event of the product received by you being damaged, defective or not as described on the product page.
The product delivered to you is the one you had ordered due to which the seller will not be able to fulfil your request. To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy We would like to thank you for your understanding.
If there is anything else we can help you with please let us know.
Hope this helps.
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You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
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Thanks for choosing Flipkart.
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