Notes
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bluedart: 18602331234
Delhivery: 1246719500
Ecom express: 8376888888
deliver the order ASAP.
pickup ASAP.
UD cases:
cx came on call was asking about order delivery was marked is undelivered but delivery not attempted // apology done//FNDR filled 24 hour tat shared.
return req.
cx wants to return the order // tat shared 24-48 hrs.
replace req.
cx wants to replace the order // tat shared 24-48 hrs.
product info.
cx called to know about details of product and price // share information with cx same
offer details:
cx called to know about offer details and their T&C // share information with cx same.
bank details:
cx called to know the complaint status // bank details required so send mail.
replace process:
cx called to know about the process of pickup // share the information with cx.
PUC not marked:
cx called to inform that pickup done but puc not marked // RL panel filled.
order status:
cx called to know the order status // share the information with cx same.
refund status:
cx called to know about refund status // tat shared 24-48 hrs.
cx didn't recvd refund // tat shared 24-48 hrs.
deliver to wrong place:
cx called to inform that order didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order.
cx didn't recvd order as status shows delivered //apology done // tat shared 6 working days.
specific req.
cx want delivery before promise date // inform cx deliver the order ASAP.
RTO:
cx wants delivery // order marked as return // suggest cx to place the fresh order.
CATP:
cx wants to replace the order // 7 days window has ended // deny to take the complaint.
cx wants to return the order // 7 days window has ended // deny to take the complaint.
Order missing:
cx didn't recvd one order // apology done // tat shared 24-48 hrs.
cancel req.
cx wants to cancel the order// mfg is generated// suggest cx to place the fresh order.
cx wants to cancel the order// order out for delivery // suggest cx to place the fresh order.
cx wants to cancel the order// order is shipped // suggest cx to place the fresh order.
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