Notes

Product Quality or any other issue
I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.

Assurety
I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. I understand how frustrating it must be but I personally assure you that you won't come across such kind of inconveniences as we will work hard to improve our services and to provide you the best services that you deserve.


pickup reschedule
Your item will get picked up within a maximum of next 2-3 days. There was a delay due to unavoidable reasons at our courier's end, rest assured your money is safe with us and post quality check we shall process the refund/replacement as per your preference. Please accept our apologies for the inconvenience caused.

Fraud calls
I would like to inform you that the offer mentioned by you in communication is not genuine. Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app.
We assure you that we have already escalated this matter with concern authorities and our team is working on the same. Please accept our apologies for the inconvenience you have experienced.


Faster delivery
Snapdeal is known for its faster delivery . in fact 95% of the time our product reaches before the given timeline. so be assured you will get your order on or before delivery date. As i can check your is on track and on time. Our proactive team is tracking our order time to time and soon you will receive call from our delivery partner .

Sympathy / Empathy

#I understand how you are feeling right now if i were on your place i would have felt the same way . Your anger is obvious and your irritation is understandable but i am going to make sure to sort this issue as soon as possible.

#Your concern is justified and i understand how you are feeling right now
but be assured i will definitely help you regarding this . your call landed on me so now is my responsibility to help you.

#No need to worry sir , i apologized you faced this issue but i assure you i will rectify this situation. i am raising the complaint against my delivery partner and i assure you, this will not going to happen again to you.




TAT LIST
Complaint/Scenario TAT
Standar TAT for any complaint 24-48 hours
E-gift voucher delivery 2 hours via email
Sell on Snapdeal 24-48 hours
Payment deducted order not confirmed Auto reversal in 72 hours
Payment deducted & Received by SD,order nto confirmed 24-48 hours
Payment deducted multiple times 24-48 hours
Trust pay policy 7 days
AWB not traceable 48 hours
Product stuck at courier( FNDR) 24-48 hours
Delay dispatch( Shipping escalation) 24-48 hours
PDWP Any Courier Except India Post (Prepaid Order) 6 Working Days
PDWP India Post Except Imported & Vendor Self 10 Working Days
PDWP India Post ( Vendor Self and Imported ) Physical Delivery 24-48 hours
LMV 24 hours
SD RPI-PUC 2-3 days
Manual RPU 5 days
PUC-RPR 7-8 days
RPU Rescheduled( RL Panel) 2-3 days
RPR TO QC 24 Hours
NEFT TAT through Falcon (Online) 2 Hrs
NEFT TAT through EOD (Offline) 6 Days
Prepaid Refund For PVT Bank 10 days
Prepaid Refund for Government Bank 15 Working Days
LMV 24 hours
Empty parcel TAT 7 days
Invoice request 24 hours
Repalcement TAT 4-7 working days
RTC 7-8 days
UPI Refund TAT 5 Working Days
NEFT On-Hold 5 Working Days