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Hi Santoshkumar,

Thanks for writing in and for being a valuable Flipkart Plus member.

We'd like to let you know that we tried to get in touch with you on '9818663023' and '8099999439' to talk to you about your concern but could not reach you.

We understand your concern that you want replacement for your product 'POCO F1 by Xiaomi (Steel Blue, 128 GB)' with the order ID 'OD116382950268481000'.

We are sorry for the trouble you had to go through.

Since the product was delivered to you on August 30, 2019, it has crossed the seller's 10 days replacement period. Due to this, the seller will unable to fulfil your request.

The good news is that the product is covered under the 01 year manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been attached along with email. This can be used to avail services at the brand's authorised service centres within the warranty period.

Please use the link below to contact the brand and find an authorised service centre near you - (Brand support link)

http://www.mi.com/in/service/repair/

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

Thanks for choosing Flipkart.

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