Notes

Goli 2

[Customer Smile Is Our First Priority]


Trust me, if there is anything that I could do to help you, I would have done it by now.

I really wish to do my best to make things easy for you with all the access that has been provided by the seller and our organisation.

I am glad that you are bringing this to my attention. I completely understand your concern I will share your feedback in this regard.

I greatly appreciate that you are taking this initiative and bringing this to my attention.

Your suggestions and feedback is something that is very important to us to make your online shopping experience better.

I do value you as a valuable customer, your time, your money and appreciate your business.

Give us a chance to help you and to keep you with us as a happy customer.



[Cases Out Of Control]

I do feel the situation you are in however, trust me this is not in my hand.

I really wish to make it easy for you with all my efforts, I will surely submit your feedback in this regard.

I know it will be hard for you to believe.


[Empathy]


I do understand the situation you are going through.

However, trust me if there would be anything else then I would surely provide you that information as well.

We do have to work within the policy.


You have been such an awesome and understanding customer.

I do want to make things easy for you, we do value you as a valuable customer and do want to keep you as a happy customer for long time.


I am so thankful that you are appreciating my efforts.

Once your product will be out for the delivery, Wishmaster will call at your registered phone number if he will not be able to locate your address.


Since, I have not heard from your end so I need to close this chat.



[Priority Specific And Early Delivery Denial]


I completely understand your concern however trust me this is something which is not under my control. The delivery of any order depends on so many factors.

It is a process that takes time. We have to work within the policy that has been mentioned by the seller and as per the courier service providers.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order.


I hope you will understand my limited access and will cooperate in this regard.

I really wish that I would be able to help you for the same however, I do not wish to make any fake commitment with you.

If the seller would have provided any option to provide you early delivery then I would have requested for you.

However, I have done everything what I was able to do to make it easy for you.
I will share your feedback as well.


[Delay In delivery]

I will go ahead and will check the status of your order, please be assured.

I do understand the situation you are going through.

Please be assured, you will not have to face the same issue in future.
Good news is your case is already with our team and team will get back to you with a resolution.
You will get a resolution for the same by ____________.

[Emapathy]


Please be assured, your feedback will also be shared with the seller so that you will not have to face this issue again in future.


Please be assured, I will do my best to make everything easy for you.



***************************************************************************************
Goli

Ciril, I would not let your trust to be broke with the Flipkart.


Your kind understanding will be highly appreciated.


Your kind understanding will be highly appreciated.


If I would be at your place, I would have felt the same.
I am sorry to hear that you are facing issue with the product.
No need to worry, I will check and help you with this.
Your kind understanding will be highly appreciated.
We are really sorry for the trouble you had to go through.
Trust me, this isn't something we would want you to go through.
You can be sure that we'll take definite steps to set this right.
I do want to help you in this regard. I am trying my best to make things right for you with my efforts.
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Please share an alternate contact number.
Please provide us with an alternate contact number.
Would you like to share any alternate contact number?
///
We'll look into this and will get back to you with an update within {TAT}.
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PATIENCE
I request your kind patience your issue will be surely resolved.
I request your kind patience in this regard.
I request your kind understanding in this regard.
Be assured, the team will surely get your issue resolved within time.

I'm sorry to hear that your experience with Flipkart has been an unpleasant one.

Trust me if there is an option with me, I could have definitely helped you out. As you are one of the valuable customer for us.
I can understand your feeling. I would have felt the same way if I was at your place.
This was never intentional from us to cause you trouble.
I've made a note of this and will share this feedback with our teams.

To set this right, I will immediately share a strong feedback and make sure they don't repeat the same.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

With all due respect, Flipkart is just an intermediate between seller and consumers. So, creating replacements is entirely on sellers.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

I do not want to make any fake commitment, I have done my best and have shared the same information that has been shared by the seller with us.
Please give a chance to let the seller correct this mistake. I do value you and your time in this regard.


As you are one of our valued customers, your satisfaction is one of our primary concern.

Thanks for your kind understanding in this regard.
I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.
I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.
I want to assure you that additional measures are put in place by the team so this will not happen again.

We do want to keep you as a happy customer for a long time.

///
Being a valuable customer, I request you to wait for some time.

I’ll make sure it’s passed on to our team.
Sorry about that, Harsha. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.
Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.
I’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart and hope you’ll understand.

I completely understand your disappointment, we don't want our valued customer to face such issues. Trust me, if there was any other way, I would have definitely helped you.