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Thank you for your valuable time over the call.
We understand that you want to know about the exchange process for your old phone with the new one from Flipkart.
We'd like to let you know that there is no need for bill and product box for the exchange.
However, the successful pick up of the product for exchange is subjected to the following conditions being met:
1. The details of the brand, model and IMEI should match the details provided by you.
2. The phone should switch on without being connected to a charger & battery should not be swollen.
3. There should not be any physical damage on the mobile body including charging port.
4. The screen should be intact without dead pixels, spots, lines or static on any part of the display.
5. Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated).
If the checks fail, your exchange item will not qualify for pick up. You can still get your new product by paying the value of your exchange item via cash at the time of delivery.
You are also concerned about the receipt for the exchange of your product.
We'd like to let you know that you will receive an invoice in which there will be details of exchanged as well as old products.
If you have any other queries, you may write back to us. We'll be happy to help you.
We would like to thank you for understanding.
Hope this helps.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
Offers > Product Purchase Queries > Clarification on Terms and Conditions/Offer Callout (change) SOLVED
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