Notes

https://www.fedex.com/apps/fedextrack/?action=altref&cntry_code=us
Walmart789456*
billing department 888-516-2614 , option 1

Welcome
Hello! I hope you are doing well today.
How may I help you today?
Hola!, Espero estes teniendo un excelente dia hoy.
¿Como te puedo ayudar hoy?
I was reading your request and I will do everything to help you out
I’m doing well too. Thank you for asking.
Thank you for your understanding. I really appreciate it.
How may I help you today?
I recommend you to contact us again in business hours. (7:00 AM to 9:00 PM CST.).

Help
I really hope that I have covered everything all you need in this interaction and my effort has been enough to resolve all the issue or please let me know if is there anything else I can assist you with today? I will be more than happy to assist you.

closing
I'm really happy to know that I was able to assisted you today, please don't hesitate to contact us again if you have any question. We will be more than happy to assist you. Please remind that always is a pleasure to assist you, I wish that you have a great day.

It's been a pleasure assisting you. I am going to disconnect now. If you need any help in the future, please, do not hesitate to contact us again.  Thank you for contacting Walmart.com and have a great day!

Thank you so much for contacting Walmart.com, I hope you can have a great day.

Due inactivity, I am going to close this chat for now. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com.

Billing address
Thank you. I was trying to see the order with the billing address that you provided me but the billing address it doesn't match. I'm so sorry. Could you please double check it?

cancellation
I can see the cancellation was processed today. So, the process of the cancellation takes 48 hours. That means that you will receive the email about the cancellation within 48 hours. Don't worry if the order is not cancelled. You can contact us again and we can process the return of the item and we can process the refund.

Promo code
I am creating a unique code for future credit which is good for the next 90 days. It will give you $XX off a future order. Your new order must be ($XX) or more to apply the code]. It will work only in this account, and you enter the code in the promotion code box at checkout. You'll receive an email with the code on it shortly including details on how it can be redeemed.

On hold
Your order has been placed in a finance hold. A finance hold is when Walmart reviews your payment information as an additional verification measure in order to ensure your financial safety and protect you from unauthorized charges. At this time you may see a pending charge on your account, but this just an authorization hold. The actual charge does not occur until the package ships. Please allow up to 48 hours for our finance team to complete the verification process.So, another option it's to call us at billing department 888-516-2614 , option 1, and they can update this information and you can receive the email right now. I understand the importance of the order for you but please understand me due this process is for your security. I really appreciate your patience and your understanding. So, they are available to assist you since 7:00 AM, Can you please wait to call us? because the another option it's to cancel the order. Please let me know what you prefer to do.

I was checking the order for you. So, the order got cancelled due I'm checking that you want to buy an edelivery with a gift card. So, the edelivery means that any purchases that you placed with edelivery, you would receive by email. Unfortunately it's not possible to use the gift card to buy an edelivery. So, I can recommend you to change the payment method and the next order it will be processed. So, you can use credit or debit card to buy this item that you want to buy. Can you please reorder with another payment method?

I was checking the order for you and the order got cancelled due the payment method it was not accepted. So, Walmart has process for security to prevent any fraud and the system shows us that the order got cancelled due the information in the payment method. So, it's necessary to call to our billing department at 888-516-2614 , option 1, and they can verify what information is incorrectly and they can fix the issue. Can you please contact to them?

Lost in transit
Thank you for your time. So, this time the order was shipped but in the transit there was an issue. The order was damaged and the order was returned, so the carrier was going to send an email when the order is back with us, don’t worry. This time I can process the replacement for the item got lost. Would you allow me to process the replacement for the item?

Lost after delivery
Thank you for your time. I was checking the tracking. So, I’m so sorry, the tracking shows me the order was delivered but according with the information that you have confirmed. The item is lost. Please accept my sincere apology but don’t worry. I can process the replacement for the item got lost. Would you allow me to process the replacement?

Replacement done
I’m glad to tell you that I was able to process the replacement. You will receive a new order number by email. So, this email can take some mints. You’re very welcome, I just want to make we covered everything you needed. Is there anything else I can help you with today?

Refund done
I’m glad to tell you that I was able to process the refund in the order $ __ , The money will back in the same payment method within 5 business days. Please don’t worry. You’re very welcome, I just want to make we covered everything you needed. Is there anything else I can help you with today?

Gift card fraud
Thank you for your time. I was checking this for you. I was able to see that the order it was delivered to you but according to you have confirmed me the order is lost after delivery. I do apologize but the system shows me that you have reported the same issue with the same gift card and this time it's necessary to investigate the issue with our higher department due the system doesn't allow me process anything. So, this time our higher department will verify the previous chat and order to provide you a resolution within 48 hours. I really appreciate your understanding and also it's better that you check with your neighbors the order. Please wait for the answer of our higher department.

Discount done
I’m glad to tell you that I was able to process a discount in the order $ __ , The money will back in the same payment method within 5 business days. You’re very welcome, I just want to make we covered everything you needed. Is there anything else I can help you with today?

Delivered in the store
Thank you for your time. Please accept my sincere apology because the order is not ready to pick up yet. I was checking this for you. According to my records. The order was delivered in the store on ____ , but the system didn't scan the items. Please accept my sincere apology. Please don't worry. You can call to the store at ___ , so they can scan the order manually. So, you will be able to pick up the order. Or if you prefer you can go to store and you can pick up the order but you can ask to them scan the order for you. I'm so sorry for the issue. I will send to store too an email for the issue. Can you please go to store?

Closing
If you answer the survey. You will help me a lot. Your feedback is highly appreciate it.

Chat abandon
I’ve not heard anything from you. I will disconnect the chat now and if you need helping. Please contact us again. Thank you for contacting Walmart.com. Have a great day.

Marketplace
Thank you for your time. I was checking this for you. Please accept my sincere apologies because the order has not arrived yet. I was able to verify that the item is sold by our marketplace called ____ , this time it's necessary to contact to them. Please don't worry. You don't need to deal with them. I can escalate the request with them and they should answer to you within 24 hours. So, if they don't answer to you within 24 hours. Please contact us again and we can check this with our higher department and they can provide you another solution. Would you allow me to process the escalation?
Great, Thank you for your understanding. I really appreciate it. Please contact us again if you don't receive the answer. You’re very welcome, I just want to make we covered everything you needed. Is there anything else I can help you with today?

Cancel marketplace.
I was checking the order and I was able to see that the item is sold by our marketplace seller called ____, and this time it's necessary to contact to them to cancel the order. Don't worry. You don't need to deal with them. I can escalate your request with them but I need to you wait for 24 hours for the answer. So, they should answer to you by email. So, if they don't answer to you within 24 hours. Please contact us again and we can provide you a solution with our higher department but I need to you contact us before 9:00 PM due they are available only until time. Would you allow me process this for you?

Wrong state
I’m sorry tracking shows your item is going to the wrong state. I will process a refund today for you. Your item may still arrive, but you do not need to contact us if it does. You may donate or dispose of it as you wish. Your refund will go back to the original form of payment method within 5 business days. I am very sorry for any inconvenience.

Saving catcher
I understand you. I’m so sorry. Let me inform to you that we have an special area and they are able to verify this type of issue. So, you can contact to them at 866-224-1663, by phone or by email at [email protected]. You can call to them Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST. Or bye email in any time. So, they should answer within 24 hours.
I understand your concern. Please accept my sincere apology because I’m unable to verify this for you for your security the system doesn’t allow me but you can contact to our saving catcher team and they are able to handle this type of issue.

Gift card from account
I understand you. So, I’m so sorry, for your security the system doesn’t allow me send to you the gift card. So, this time I’m able to recommend to you that you can download the Walmart app and you can get the gift card and the pin. Please don’t worry. You can use your saving catcher from the app.
Could you please do that process?
Gift card from the account. Explained to customer about it. Customer disconnected.