Notes

CANCELLATION
==============================

1. May I know the reason for cancellation?
2. Thanks for sharing the issue with the product.
3. On checking, I see that you have requested for replacement request for this order.
4. Do you want to cancel the request and process refund request for this order?
5. Not to worry, the seller will help you in cancelling the replacement request for this order.
6. I would like to inform you that the seller has cancelled the replacement request for this order.
RTO(Tagging->> refund status inquiry)


I understand your concern regarding the refund.

However, I would like to let you know that the order/product (Mention order ID/product name) was cancelled (On (Date)) after the same was shipped.

Once this reaches the seller's warehouse and the return status is updated, the refund will be initiated by the seller.

Usually, it takes (RTO TAT) business day/days to reach the seller's warehouse.

Once the refund is initiated, the amount (Rs. /-) will be credited within () business days as per the standard banking procedure.

If the refund is not done within the above mentioned time frame, kindly contact us.

---NORMAL REFUND----

The refund of Rs. /- for your order of '''' has been credited to your bank account number ending with ""on March , 2019 and it should reflect in your bank account by March , 2019. The reference number for this refund is .
out for delivery
====================

We'd like to let you know that a Wishmaster from ''E kart Logistics'' is already on the way to deliver the item and it’ll reach you by 7 pm today.

You would have received an SMS with the contact number call bridge details of Wishmaster and a PIN. You may call that number and dial in the PIN to speak to the Wishmaster to know more about the status of your shipment.
==================================

When you call from an unregistered number, then you are asked for the registered number from which you have ordered the product.
Could you confirm the below details:

Account holder’s name
Account number
Bank name
Branch
IFSC
Offers and promotion.
=============================

Offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period. We suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products. For exciting deals and offers, please check 'Deals of the Day' on our website and 'Offers Zone' on our app. Happy shopping!
tagging- sales event
courier preference
====================

I to let you know that courier selection for deliveries of orders is done by sellers based on availability of courier service providers at their location and the type of product. Due to this, they'll not be able to ship your order through a specific courier partner.

We would like to assure you that all the courier service providers ensure prompt and hassle-free order deliveries.

We hope this helps.


tagging- shipping charges and promise related
Inform the customer that there are two status for Coins , ‘Pending’ & ‘Credited’


Pending Coins: Once the order is delivered, customers can see the eligible coins under the ‘Pending Coins’ section. After the return period is completed for all the items in the order, these coins will be moved to ‘Credited’ section, provided no items are cancelled or returned (In case of cancellation and returns, coins will be credited based on the final order value after cancellation or return)
If the coins are earned for a booking made for Travel or for Phonepe Recharge via Flipkart then Coins will credited post fulfillment date
Phonepe Recharges via Flipkart: Once the recharge is completed
Travel- Flights: Once customer completes the Travel
Travel- Hotel: Once Customer Checks out from the Hotel
Travel- Buses: Once Customer completes the Travel
Refurbished - Post return policy completion

Credited Coins: These Coins can be used to buy rewards in Plus Zone
If the order is of Non-returnable category, Coins will be moved to ‘Credited’ section immediately

Tagging: Create Incident >>> Flipkart Plus >>> General Enquiry >>> Enquiry about Plus Zone


I would like to let you know that we're working on making Flipkart Plus program bigger and better for all our customers. Stay tuned to our website and app till July 12 to know how you can become a member.

More details about the exciting rewards program will be coming your way by July 12, 2019. Stay tuned!
Inform the customer that there are two status for Coins , ‘Pending’ & ‘Credited’


Pending Coins: Once the order is delivered, customers can see the eligible coins under the ‘Pending Coins’ section. After the return period is completed for all the items in the order, these coins will be moved to ‘Credited’ section, provided no items are cancelled or returned (In case of cancellation and returns, coins will be credited based on the final order value after cancellation or return)
If the coins are earned for a booking made for Travel or for Phonepe Recharge via Flipkart then Coins will credited post fulfillment date
Phonepe Recharges via Flipkart: Once the recharge is completed
Travel- Flights: Once customer completes the Travel
Travel- Hotel: Once Customer Checks out from the Hotel
Travel- Buses: Once Customer completes the Travel
Refurbished - Post return policy completion

Credited Coins: These Coins can be used to buy rewards in Plus Zone
If the order is of Non-returnable category, Coins will be moved to ‘Credited’ section immediately

Tagging: Create Incident >>> Flipkart Plus >>> General Enquiry >>> Enquiry about Plus Zone


I would like to let you know that we're working on making Flipkart Plus program bigger and better for all our customers. Stay tuned to our website and app till July 12 to know how you can become a member.

More details about the exciting rewards program will be coming your way by July 12, 2019. Stay tuned!
Hi Rajkumar,

Thanks for writing in.

We understand that you want to know about the pending state of Plus coins of your order ''OD114421116401873000'' for ''Lee Cooper Formal Shoe For Men''.

We'd like to let you know that Plus Coins will be in 'Pending' state until the return policy/ fulfillment period is over.

We'd like to tell you that this product has been delivered to you on January 15, 2019. This product has '30 Day Return' policy.

However, the Coins will be in 'Credited' state after the return window is over in the order.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
emi conversation


Hi Gadige,

Thanks for writing in.

We understand that the transaction of your order 'OD114490801620451000' for 'Redmi Note 5 Pro (Gold, 64 GB)' is taking more than usual to get converted to EMI.

Since the EMI conversion process is managed by the bank, please get in touch with them and they will surely help you.

In the unlikely event of bank not being able to assist you, please let us know and we will work with bank on your request.

We would like to thank you for your understanding.
screen shot


Hi Midhun,

Thanks for writing in.

We understand your concern about warranty of your product 'Acer Predator Helios 300 Core i7 8th Gen - (16 GB/1 TB HDD/128 GB SSD/Windows 10 Home/6 GB Graphics) PH315-51-73BH Gaming Laptop' with order id: 'OD114598340072227000'.

We are sorry to let you know that the screen shot you have tried to send is failed to upload.

We'd request you to send the screen shot of the warranty of the product so that we may assist you further.

Please come back to us within 72 hours.

Hope to hear from you soon.

Hi, my name is Hima and I'll be helping you with your request.