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Are we connected?
Sorry for the typo.
As I can see this product is under 10 day replacement policy so I am sorry the seller can provide only replacement for the product.
As I can see the previous chat got disconnected.
on October 1, 2019 and the tracking ID is FMPC0596216733.
I am Kiran and I am here to assist you.
cx issue not confirmed as the cx went unresponsive , so tagged here.
cx received the damaged product and denied for the replacement so , raising refund request.
I am sorry, I am unable to call you back as this is the chat window.
However, I can help you here if you proceed with your query.
cx wanted call denied and told call back steps
order placed from different account
cx said he received only one bulb as it is mentioned two on product page.For this order, please wait for 24 hours as you will either receive an order confirmation message or a refund notification.459115******1461
it may take 4 hours for the cancellation to complete and then you will get an update on the refund once the order is cancelled
cx was concerned about delay in delivery , so told the tatfor the issue alredy esclated
Inform the customer that debit card EMI is available for selective customers who have an account with AXIS/SBI/HDFC/ICICI
cx is saying with the bottle he has not got the bag, so making the replacement for the same.
1. The details of the brand, model and IMEI should match the details provided by you.2. The phone should switch on without being connected to a charger & battery should not be swollen.3. There should not be any physical damage on the mobile body including charging port.4. The screen should be intact without cracks/dent, dead pixels, spots, lines or static on any part of the display.5. Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated).6. In case of Apple phones, iCloud account should be dis-associated/unlocked from the phone.
However, if the checks fail, your exchange item will not qualify for pick up. You can still get your new product by paying the value of your exchange item via cash at the time of delivery.
out of warranty
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