Notes

Thank you for waiting, $contacts.name.first! In this case, as much as I would love to send a replacement for you the system won't allow me to do it. So, I will be happy to process a full refund for the item, and I kindly recommend to reorder if you still need it. Be assured, I will let the appropriate team so they can prevent this from happening again. And also for all of the effort and time spent I would be glad to process for you a $5 promo code that may not make up for all of this but I hope it can show how regretful I am.

Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your item again and for all of the confusion this has caused because I understand the importance of getting what your ordered without any problem. In this case, as much as I would love to send a replacement for you the system won't allow me to do it. So, I will be happy to process a full refund for the items, and I kindly recommend to reorder. And also for all of the effort and time spent I would be glad to process for you a $10 promo code that may not make up for all of this but I hope it can show how regretful I am.

In this case, as much as I would love to send a replacement for you the system won't allow me to do it because the item is out of stock. So, I will be happy to process a full refund for the item. Be assured, I will let the appropriate team so they can prevent this from happening again.

Thank you for waiting, $contacts.name.first! In this case I was checking and I can see that what you said to me is correct. The email address where you can email the order number to is: [email protected] , but I kindly recommend to call our validation team in business hours to 8885162614 option 1 to be solved with any doubt you may have left to answer.

I totally understand your point, and I do realize the urgency of this for you, I am truly sorry we didn't meet your expectations, but be assured this will help us to prevent it from happening again. I really hope you can give us another opportunity in the future to serve you better.

I totally understand your point, and I do realize the urgency of this for you, but I really beg your comprehension this time because this is out of my hands.
So, I kindly recommended to contact.

Thank you for confirming, Elena! I can see that your item was received by us on 09/24 so yesterday, your refund should have started. In this case, I will escalate this to a higher department and your refund should start in 48 hours. However, I kindly recommend to contact back to check on your refund status once this time frame ends.

First, I would like to personally apologize for not receiving your item since I understand the importance of getting what you ordered. In this case, some carrier update the delivery state on the tracking without delivering it yet, so I kindly recommend to wait until 8 PM to see if it reaches you.

POSSIBLE LAD BUT EDD TODAY
Thank you for waiting, $contacts.name.first! First, I would like to personally apologize for not receiving your since I understand the importance of getting what you ordered. I was carefully checking the tracking information for you, and I was able to see that the tracking shows delivered. In some rare cases, the carrier updates it as that before it is actually delivered. So, I kindly suggest you to wait until 8 PM to see if they reaches you.


SIGNATURE REQUEST
In this case, I kindly recommend to contact the carrier that will be provided once the tracking information is email to you when the package ships to tell them to request a signature request for the item to be delivered or to keep it on a location of them so, you can go get it without the chance of it to reach the wrong person of your household.

PAY IN PERSON
In this case, you have nothing to worry about, it will automatically cancel if you don't pick it up. Then then only thing left for me to say is that we value you as a customer and thank you for taking the time bringing this bad impressions to our attention. I will definitely share this information with the appropriate team to prevent this from happening in the future.

ALREADY ESCALATE TO GC
If she doesn't received it and since it was already escalated I kindly recommend to contact them directly by phone: 1-888-537-5503 option 2.

CANCEL BY CX
In this case I have checked and a cancellation request have been issued on DATE at TIME . However, because we process orders as quickly as possible, there's still a chance for it to be shipped. This process of the cancellation request takes up to 48 hours for the email confirmation to reach you to see if it successfully cancelled or shipped. So, I kindly recommend to wait for this email confirmation.
If by any chance, it ships, please, contact us back with this reference number: $incidents.ref_no, so you don't have to repeat yourself. And we will absolutely find a solution for you!

REFUND DONE
According to my records I can see that your refund of AMOUNT has been processed on DATE at TIME with this transaction number: NUMBER and this authorization code: 055477. So I kindly recommend to contact you bank with this information and they will help you get your credit back. Usually with this information the issue gets resolved.

BYE
Due to inactivity this chat is going to close for now. If you happen to have any pending concern regarding this situation, please, do not hesitate to contact us back and we will absolutely help you. Thank you for contacting Walmart.com, and have a great day!