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I am writing to express my interest in the Instructor Support Leader position starting in January 2020. In the last 3 years at the Ginza-Yurakucho Learning Studio, I have had the chance to expand my abilities as both and instructor and as a leader. Especially since the last interview, I have taken it upon myself to support instructors to the best of my ability and work closer with the IS team.
When I started in 2016, I struggled, and I had to learn how to handle different types of clients. I did learn how to adapt to different social styles and customize to their needs, but I needed the support of my coworkers and the IS team to overcome those issues. Since those issues have passed, I can support the clients and no longer have to "handle" them. I have taken almost every Developmental Workshop, and I have had the opportunity to be certified in First Meetings, Lesson Progress Assessments, and First Lessons. Each of these experiences have allowed me to obtain more transferable skills that I can apply to the IS position.
Due to my experience of advising some instructors, I would like to continue focusing on the Instructor Care aspect of the job on a larger scale and use my experience and skills to help them grow. I still am interested in the Sales Support side of the Instructor Support Department and would like to aim for the AC position in the future.
My resume is enclosed so you can review my work experience, skills, and some edits that I have made since the last interview. I believe I will make an ideal candidate for this job with my interest in supporting others as well as my skills. If there is any more information you would like for me to provide, please do not hesitate to ask.
Regards,
-Alex B.
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