Notes

wait and refund

Hi Nirpendra,

Thank you for giving your valuable time over the call.

As per our telephonic conversation, we understand your concern about your product 'Pure Source Relaxing Aroma Oil, Diffuser Set' with the order 'OD115514577125606000'. We're sorry for the trouble you had to go through.

We would like to let you know that as requested by you, a return request has been created for the order and a refund of Rs. 520/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your bank account within 01 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by June 04, 2019 as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

not eligible

Hi,

Thank you for your valuable time on the call.

As per our telephonic conversation, we understand your concern about your product 'JBL T160 Wired Headset with Mic' with the order 'OD114862798991949000'. We're sorry for the trouble you had to go through.

Since the product was delivered to you on March 08, 2019 it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your replacement request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service center and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centers within the warranty period.

Here is the brand support link and contact number:

https://in.jbl.com/support-knowledgebase.html

Number: 1800 102 0525 (Mon to Fri 10 AM to 8 PM)

In the unlikely event of the brand's authorised service center not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

refund intimation

Hi,

Thank you for giving your valuable time over the call.

As per our telephonic conversation, we understand your concern about refund for your product 'xee Regular Men Blue Jeans' with the order 'OD115470530792203000'. We're sorry for the trouble you had to go through.

We would like to let you know that seller has refunded Rs. 439/- your bank account on May 25, 2019 with the reference number '914520209229'. This amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell.

We would like to thank you for your patience and understanding.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by us by rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

appreciation

Hi,

Thank you for your valuable time on the call and let you know that you have no issue with the Flipkart.

Since your problem has been solved, so we're closing this case.

We'll always do our best to make sure that you have a great shopping experience.

Hence, we're closing your query as per your confirmation over the call.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

We would like to thank you for your continued trust and support.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

RNR

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on 9148357733 to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.



Message: Update on query: We tried reaching you to discuss your concern about Order 'OD115483350895660000' and have sent you an update to your registered email address '[email protected]'. We'll call you again within the next {TAT}., Phone Number: 9148357733

language

HI,

Thank you for your valuable time on the call.

As per our telephonic conversation, we understand your concern that you want callback in 'Kannada' language.

We would like to let you know that we have notified your request and you will get call back in Kannada language by June 05, 2019.

Hope this help.

Hi ,

Thank you for giving your valuable time over the call.

We're sorry to hear that you're facing overheating issue with the product ''.

We request you to follow the below given troubleshooting steps:

1) Basic Checks

The battery drains faster / device heat up when you use the device for:

- Intensive use of basic functions like calls, browsing etc.
- Navigation or GPS for long periods of time.
- Intensive camera use.
- Watching a lot of videos.
- Playing graphics-intensive games.
- Using apps for long periods of time, like Facebook and WhatsApp (The screen is on all the while).
- Use only Brand approved chargers, batteries, and cables.
- If the device heats up while charging, Check if the USB cable is damaged.

2) Pie 9 Restart the device

Restart the device

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

*Press and hold the Power button on your smartphone to Restart the device (If the restart isn't available, turn Off and then turn On your smartphone).

3) Pie 9 Check Battery Usage

- Scroll up and tap Settings
- Tap Battery and then tap the battery icon or tap Usage Details
- This list is a breakdown of what is draining the battery

4) Pie 9 Check Apps Battery Usage

- Scroll up and tap Settings
- Tap Battery and then tap the battery icon or tap Usage Details
- This list is a breakdown of what is draining the battery
- If there are any apps that consume more battery than normal.
- If yes, tap the app to see more options
- Here, the customer can either choose to change settings or uninstall the app

5) Pie Check for an OTA update

Check for an OTA update

Things to remember before the update:

- Make sure you're connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
- Make sure the battery is charged above 50% or is connected to the charger during the update
- Kindly backup any important data, if required.

- Scroll up and tap Settings
- Scroll down and tap System
- Tap Advanced
- Scroll down and tap System updates, the system will look for an update
- If an update is available, tap download and install
- If an update is not available, the device will show you that the current software is up-to-date

6) Pie Reset Apps

- Scroll up and tap Settings
- Scroll down and tap System
- Tap Advanced
- Scroll down and tap Reset options
- Tap Reset app preferences and then tap Reset Apps to confirm

7) Pie Perform a Factory Reset

Perform a Factory Reset

WARNING

- Here can be data loss.
- If required, have the backup data.
- Make sure the battery is sufficiently charged.
- If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

- Scroll up and tap Settings
- Scroll down and tap System
- Tap Advanced
- Scroll down and tap Reset options
- Tap Erase all data (factory reset)
- Tap Reset Phone
- Tap Erase Everything to initiate the factory reset

If your issue has not been resolved by the above troubleshooting steps, then please get back to us within 72 hours so that we can assist you further.

Hope to hear from you soon.