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I am sorry for the trouble, can you provide me your phone number linked to your account?
I am so sorry but I am having an issue finding your order. By any chance do you have your order number in hand? Can you provide it to me? Thanks.
Thank you. Please allow me a moment while I pull up the details of your order.
I'm very sorry about this issue and the bad experience we have made you pass. We hope you try us again. To make it up to you I have granted you a 10% promo code. This is a promo code you can use on your next order. This promo code is valid for 30 days. You will be receiving an e-mail shortly confirming your promo code and more detailed information. I apologize for everything one more time. Is there anything else I can help you with?
I am very sorry for this mistake. I can confirm that the refund has been processed on our end. You should see the transaction settle in the next few days, depending on your bank or credit card’s processes. Please reach out to your financial institution if you have any questions. We hope you try us again. Is there anything else I can help you with?
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