Notes

Hi Abhinav,

Thanks for your valuable time on call.

As per our telephonic conversation, we understand your concern that you want to know about the usage of Flipkart plus coins.

We're sorry to let you know that the plus coins not has been used for orders at the moment.

Flipkart Plus is a new customer benefits program that brings you a world of benefits like free and faster shipping for select products at serviceable pincodes, early access to select sales for select products, priority customer support and more.

You can become a Flipkart Plus member and enjoy these benefits once you accumulate 50 Coins. With every order worth Rs. 250/- you gain a coin. Each additional purchase in the same order in multiples of Rs. 250/- gives you an additional coin. You can earn upto a maximum of 10 Coins in a single order.

We would like to let you know that Plus Coins calculation happens based on your order value.

You will get to know about the coins deducted after you've cancelled the item as it will be recalculated on the basis of the updated order value.

Here's how you can see the details of the coins that are reflecting as 'on the way', 'credited', 'used' and 'expired':

For App:

- Click on Flipkart logo
- Go to 'Flipkart Plus' page
- Click on 'Coins'

For Website:

- Click on 'My Account'
- Go to 'Flipkart Plus' page
- Click on 'Coins'

Also, we would like to let you know that coins reflecting as 'on the way' are in the pending state and have not been credited yet. The earned Plus Coins will be moved to 'credited' state once the Returns Policy period of all the products in the order is completed.

In case of travel/hotel bookings, the Plus Coins will be moved to 'credited state' once the booking date has passed.

You can redeem your Plus Coins at the Plus Zone to enjoy the third party benefits.

To know more about the program click here: https://www.flipkart.com/pages/plus-tnc.
For more information on Plus Coins click here: https://www.flipkart.com/pages/pluscoins-tnc

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.

Hope this helps.

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