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Cx received different item and sent the same item. Agent issued refund as the item reached FC.
Order is picked up from cx on 18 April. Agent issued refund on 23 April while the order is in transit. Instead agent should ask cx to wait till item is delivered to FC.
Order is picked up and reached FC on 26 April.Agent issued refund on 27 April. Instead agent should ask cx to wait for 3days from the day item reach FC to initiate refund.
Order is picked up and reached FC on 15 April. Agent issued refund on 24 April after the annotations from FC stating they have received different item. Instead agent should deny the concession.
Both original and replacement order reached FC. Agent issued refund on 25 April as replacement reached on 9 April.
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