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Hi,
Thanks for writing in.
We understand your concern that you want to change the payment mode Cash on delivery (COD) to prepaid on delivery (POD) for your order.
We are sorry to let you know that cash on Delivery (CoD) transactions to Prepaid from Self-Serve (Pay Now) option has been discontinued.
However, PhonePe On Delivery (POD) will be available for eligible customers (& eligible shipments). With this payment option, extended by Ekart, if you are eligible then you can pay for your Cash On Delivery transactions using PhonePe payment option via payment link in the Out for delivery SMS from Ekart.
In addition, Once the Cash on Delivery orders have been marked as 'Out for Delivery', if you are eligible then you can pay using PhonePe payment option via the payment link in the Out for delivery SMS from Ekart (Only if the shipment is eligible)
1. The payment link would remain active until the time of delivery
2. Once the payment is successfully made, the payment will start reflecting as 'Prepaid' in Wishmasters device
3. You will get an OTP for the transaction which needs to be shared with the Wishmaster for payment confirmation
If you need any further assistance feel free and get right back to us.
If you have further query from us, feel free to write back to us or you may call on our toll-free number 1800 208 9898.
Hope this helps.
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