Notes

Hello $contacts.name.first. I hope you are having a wonderful night!


It's been a pleasure to assist you, I would like to recommend you to check your email inbox at the end of this chat because you could receive other important email regarding to your order. Are there any other questions I can help you with?

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Please, accept my deepest apologies for this inconvenience, $contacts.name.first. This is an extremely rare case but I am doing my best to solve it for you.

I will schedule a return pick up for you with FedEx so they can return the package to us.

Thank you much for your comprehension, $contacts.name.first. I know how frustrating this issue can be, but I'm glad that you contacted us and that I'm able to assist you!
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Let me tell you that I can see that this item is from a third party seller called XXX. In this case we need to follow a process which consists in contacting them. For that reason and in order to receive the best assistance regarding your order, please allow me a few moments to escalate this issue directly to them. You should receive a response via email or phone call within 24 hours.

If you don't receive help from them within 24 hours you can contact us back with this reference number $incidents.ref_no and we are going to take care of this.
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I can see that this order has been cancelled according to Walmart policies, https://help.walmart.com/app/answers/detail/a_id/30/kw/payment. "(gift cards cannot be used to purchase other gift cards)".

I can definitely provide you general information about XXX. However I am not the expert in that area and I don't want to provide you information that can not be useful. For that reason we have an special department who can take care of this. They are our XXX team and you can contact them directly at XXX.

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I am really sorry to hear that you haven't received any notification about this, however I can see this item was delivered to the store on XXX. It was also signed by for XXX.

You can contact directly to the store at XXX, to verify this information.
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Let me tell you that the charge you see on your account is not a charge; it is an authorization hold. This is a pending charge which is temporary. If the order has been shipped or canceled, the authorization hold will be released within 5 business days or less. Walmart does not control the actual removal on your card, it is controlled by your financial institution. If you would like this hold removed, please contact your financial institution about their authorization policy.
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Unfortunately this item seems to be out of stock and cannot be replaced. I do apologize for the inconvenience.

I can process a refund instead. Would that be okay?
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P.P before August 1, 1-877-968-6391
P.P after August 1, 1-877-538-4389

CC. 1-877-294-7880
Sav. C. 866-224-1663

Savings Catcher hours of operation Monday through Sunday 7 AM - 9 PM CST.