Notes

Refund don't expect

Hi Prasath,

{Damaged/Defective/not as described}

We are sorry that the {product_name} you've received is {defective/damaged/not as described on Flipkart}.

{If product is missing}

We're sorry that the shipment you received did not have the {product_name} inside.

​​{Refund to Bank Account/credit Card}

The seller has refunded ₹ {refund_amount} to your {payment_mode_source} and it will be credited by {refund_promised_date}, as per standard banking procedures.

{Only for Credit Card/ Credit Card EMI transaction}

If you do not see the refund in your account by this time, please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

You may contact the bank's customer care using the number mentioned on the back of your card with the refund reference number {refund_reference_number} to know the refund status. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

{Refund to PhonePe account}

The seller has refunded ₹ {refund_amount} to your PhonePe account and it will be credited by {refund_promised_date}. To check your available balance please log into your PhonePe account and check the transaction history. In case of further questions, you can reach Phonepe customer support by writing to [email protected] with the reference number {ARN number}

{Refund to Gift Card}

The seller has refunded ₹ {refund_amount} to the Gift Card section of your Flipkart wallet and it'll be credited by {refund_promised_date}. You can check the balance and validity of your Gift Cards here: http://fkrt.it/6jBxorNN

To track the status of your refund request, visit the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your understanding.


Replace don't expect

Hi {customer_name},

{Damaged/Defective/not as described}

We are sorry to hear that the {product_name} you've received is {defective/damaged/not as described on Flipkart}.

{Wrong item delivered- Eg: delivered shirt instead of mobile}

We are sorry to hear that you've received a {name of the product delivered} instead of {product_name}.

We would like to let you know that the seller has arranged a replacement for the {product_name} and it'll reach you by {promised_date}.

You will receive an update with the tracking details once the replacement is shipped.

To track the status of your return request, visit the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We would like to thank you for your support and continued trust.