Notes

Mobile exchange Guidlines (FULL)

By participating in the exchange, I confirm that I am the sole and absolute owner and/or user of the product mentioned above (device).

I understand that the following checks will be conducted by the wishmaster who will be delivering the new device and picking up the old device:

Brand and model of the old device matches the declaration provided by you in the Flipkart Website at the time of purchase of the new device.

The phone switches on and should be in switch on mode for a minimum of 30 seconds without connecting to the charger.

The IMEI of the old device, provided by you in the Flipkart website at the time of purchase of the new device, is correct and there is no mismatch.

There should not be any cracks on the body of the phone or on the screen. The screen should be intact and buttons should not be missing or damaged. The display should not have any spots or dead pixels.

Battery should be seated properly and should not be swollen.

The screen lock should be disabled (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc. needs to be deactivated).


if there is any mismatch in the information provided by you regarding the device, then the exchange offer will be cancelled and the wishmaster will neither hand over the new device to you nor take the old device.

Any amount paid at the time of purchase of the new device will be refunded as per the refund policy of Flipkart, subject to deduction of pickup charges as provided below.

No accessories (earphones, charger etc.) will be collected at the time of collecting the old device.

No documents (bills, warranty card etc.) of old device will be collected during collection of the old device.

Price quoted for the old device at the time of checkout is the final price offered by the retailer for the old device. The final price will be inclusive of all discounts and other offers available on the product exchange program.

You will receive a flat rate as the value of the old device depending on the brand, model and the result of the check conducted by the wishmaster.

However, certain select devices which are running on the latest version of Android Operating System, there is a program for real-time condition assessment which may provide you a higher exchange value for your old device. The following terms and conditions will apply for the condition assessment of the old device:



a. The old device should be running on the latest version of the Android Operating System.

b. The old device should be accessing the Exchange program through the latest version of the Flipkart App.

c. The entire online quality check will have to be completed on the old device and no test should be skipped.

d. Flipkart has the complete and sole discretion to provide a higher rate or apply the same rate for the exchange of the old device once the condition assessment is completed.

e. You must agreeing to the condition assessment program, will allow Flipkart and its third-party service providers to access your device, solely in relation to conducting the assessment of the quality parameters of your device. In the event your
device is eligible for condition assessment, You hereby agree to Flipkart and its service providers accessing your device for the purposes of conducting the condition assessment.

All the data in the said device will be erased by you before handing it over under the exchange program. I also confirm that in spite of erasing the data manually/electronically, if any data is still accessible due any technical reason, Flipkart or the retailer shall not be responsible for the same and you will not approach Flipkart.com or the retailer for any retrieval of the data.

You hereby give your consent that your personal information that you have provided in connection with this exchange program might be processed, transferred and retained by the retailer and other entities involved in managing the program for the purposes of validating the information that I provided herein and for the administration of the program.

Once a device is sent by you to Flipkart, in no scenario will this device be returned back to you.

The new device delivery and the old device pickup will happen simultaneously (hand in hand) and you shall keep the old device ready to be given for exchange.

In relation to shipping charges of old device, you will have to pay pickup charges towards shipping charges of old device as mentioned in the checkout page. The pickup charges will be over and above the exchange value of the old device. You must agree that in the event that the exchange offer is cancelled as a result of the old device failing any of the checks for the product exchange program mentioned in this Terms and Conditions - the refund of any payment made will be after deducting the pickup charges.