Notes

Hi, my name is Sukhjinder and I will be helping you with your request.
Are we discussing about ''
Are we connected? 06:53 pn
I hope we're still connected. June 07, 2019. 06:58am lg
Thanks for the confirmation. 16 brk
Thank you for confirming.
Thanks for waiting. cx did not revert back, hence tagged here
I appreciate your patience.
I understand your concern.
As I understand that you have received a different product.
I understand your concern regarding the
I will surely assist you with the information.
Don't you worry for this, I will surely assist you with the information.
Sorry for the typo.
Sorry for delay in response.
Thanks for your kind understanding in this regards.
I request your kind understanding and patience in this regards.
Your kind understanding and patience will be highly appreciated in this regards.
I would like to let you know that we are working with the seller to resolve your issue so that you can have delightful shopping experience with Flipkart.

''AUTHENTICITY''
Please be informed that this product is Flipkart Assured product.
Since, I haven't heard from you in a while. You can restart this chat if you'd like any additional help with this order.

''ALTERNATE NUMBER''
Please share your alternate contact number as alternate contact number is required to reach out to you if the primary number cannot be reached.
Can you please share an alternate contact number so that I can escalate your issue?
Could you please share your alternate contact number ?
We are looking into this issue, so we will need your alternate contact number. It would be helpful for us in case we are not able to reach you on your registered contact number.
As I see you have already given this alternate number ''7436938326''. Is this correct?

''SAME STATE MISROUTE''
I am sorry to let you know that your shipment has been reach to a different location instead of the one closest to you.

''DELAY DELIVERY''
Sorry to hear that. Your order was delayed due to an unforeseen issue faced by the seller.
We are working closely with them to make sure that your order reaches you by May 17, 2019.
We're working with the seller and their partnered courier service provider to have your product reach you by May 15, 2019
We are working closely with the courier service providers, so that you can have delightful shopping experience with Flipkart.

''TOA'' EGV ''
Also, to thank you for your understanding, the seller will refund the goodwill amount of Rs. 100/- to the Gift Card section of your Flipkart account.
You can use this amount within a year to shop for your favorite products on Flipkart.

''CALL BACK''
Since this is a chat window and I will not be able to call you.
If you'd, like I will assist you with your concern over the chat.
call back steps
You can also contact us on Flipkart helpline number :1800 208 9898.

''LANGUAGE CALL BACK''
I am sorry to let you know that at the moment, we can only chat in English. May I go ahead and help you with your request?
If you would like, I will arrange a call back for you in Tamil.
Can you please share an alternate contact number. So that I can arrange a call back for you in Tamil?
Please be assured that you will receive a call back in Tamil language today around 11:30:00 AM.

''DELIVERY''
The product has been shipped by the seller through Ekart Logistics and is on its way to reach you by May 18, 2019. Here's the tracking id FMPP0289327415.You can track your order by using the above mentioned tracking id.
In case you are not available at the time of delivery, you can ask your family members or friends to collect the order.
Please be assured that your product will be delivered to you by May 25, 2019.

''REFUND''
I understand your concern about the refund of your product.
I would like to let you know that the seller has refunded Rs.XXXX/- to your XXXXX on May XX, 2019.
Here is the refund reference number: XXXXXXXX.
This will be credited to your account by May XX, 2019, as per standard banking procedures.
This amount should have been credited by April 08, 2019
I request you to wait till end of the day as per standard banking hours.
In case of any delay, please contact your bank's customer care using the number mentioned on the back of your card.
******If ARN not available in SA*****
If you do not receive the refund by the time mentioned, please let us know and I’ll help you out.
If you do not receive the refund by this time, I request you to get in touch with the PhonePe support at [email protected] or call them on 01246789345, so that they can help you in the best possible way.

''CONTACT''
Please feel free to get back to us in case you have any queries and we'll be glad to assist you further.
Please be assured we are working on this issue with them I request you to wait till 24 hours.

''GROCERY SLOT BREACHED''
Apologize to the customer for slot breach and request customer to wait for 60 mins from the slot end time.
Inform customer to contact WM number (Customer should have received the SMS from Flipkart)

''RETURN PLACEMENT''
Please give me a minute or two while I forward your return request to the seller.
Before forwarding the return request to the seller, I need some details from you.
Could you please let me know if the seal on the product box was broken or tampered with when you opened the external packaging?
Your primary contact number will be the same?
Please confirm whether the pickup address will be same as delivery one to raise the return request?
Please confirm whether you have brand box and MRP tags which you have received along with the product?
Would you wish to update an alternate number?

''WISHMASTER DETAILS''
I'm sorry to let you know that we do not have the details of the Wishmaster at the moment.
In case the Wishmaster is not able to locate your address, he'll definitely call you at your contact number.

''UNABLE TO PLACE COD ORDER''
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Also, I would like to let you know that the seller keep on revising the list of the serviceable pincodes.
The pincode that was serviceable previously may be non serviceable at the moment.
I deeply regret for same, but trust me we never wanted you to face such issue I make sure you that such issue will not repeat again in future.

''ORDER MARKED AS DELIVERED BT CX HAS NT RECED IT''
I request you to kindly check with your neighbours and family members.
In case, they have collected the package on your behalf.
I am escalating your issue to our team.
Is there any alternate number you wish to share?
However, if you will not find the shipment with your friends and family members please let us know and we will surely help you regarding this.

''SURVEY''
A short survey will be sent to your registered email address to get your feedback on our conversation.
You can rate the experience on a scale of 1 to 5;
Rating between 1 to 3 would mean that you were not satisfied.
Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.
Your feedback is really valuable to us as it will help us enhance your experience.


I would like to let you know that we are working with the seller to resolve your issue so that you can have delightful shopping experience with Flipkart.
Our first preference should be to provide you the resolution at the earliest as it is already delayed.
I really appreciate that you have been shopping with Flipkart from a long time.
The date provided is the maximum resolution deadline and you can expect much speedy resolution.
I am sorry, I am unable to share any personal information here as its a professional chat window.

''IF CX COME AFTER CHAT CLOSE AND ARGUE''
I would like to inform you that there is a time period for which we wait for your reply.
However, you can initiate the chat again any time.

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Please be informed that's the maximum time frame for the resolution however we will get to you soon.

Yes, you need not to worry, I do agree that your time is precious and we do not want you to go through such issue.

I assure you that you will get the resolution shortly.

I'm sorry for the trouble .If I were you, I would have felt the same.

While checking the details I see that the issue is being resolved with all the efforts hence kindly wait by the date.

We need your kind cooperation in this regard.

Kindly share your alternate contact number so that we may reach to you anyhow, in case your primary number gets unreachable.

We need your kind patience so that we may look into the matter completely and the date for resolution which is shared with you, is just the maximum time frame.

Please don't be disappointed. I will definitely help you in this regard.

Trust me if there is any option with me, I could have definitely helped you out. As you are one of our valuable customer.

I can understand how it feels as I am also a customer somewhere. I’ll make sure it’s passed on to our team.

Sorry for the unpleasant experience.

Hence, we request your kind patience in this regard.
May 27, 2:37 PM
Aman Talwar
Thanks😆
Aman • May 27, 9:42 PM
😎

''PAY LATER''
The total amount due for your ‘Flipkart Pay Later’ transactions is calculated on the 1st of the subsequent month and is payable by 10th.
You will receive an email/SMS/app notification about the amount due and a payment link on the 1st of the subsequent calendar month.
You can also pay at the ‘Flipkart Pay Later’ section under ‘My Account’ on our website, Msite (mobile site) Android or iOS app.
As I checked, you have not paid your previous 'Pay later' dues within 45 days so that same service has been disable from your account.
We'd like to let you know that there is a penalty for late payment which depends on the outstanding due as on 10th of the month, and shall not exceed: Rs 100 for outstanding of upto Rs 2000, Rs 200 for outstanding of Rs 2001 - Rs 4000, and Rs 400 for outstanding of Rs 4001 and above.
This will be added to the total amount due for your ‘Flipkart Pay Later’ transactions of the month defaulted.
We'd also like to let you know that further delays in payment may lead to suspension of any further purchases onwww.flipkart.com, Flipkart Mobile app and Flipkart m-website, till the time the outstanding amount is cleared.


CSAT ND RR
We hope we were able to resolve the concern with your {product name}. Tell us how we did by completing the short survey sent to your registered email address {registered_ email_address}.

Email (L1 teams)

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.


You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.


Your feedback is really valuable to us and will help us enhance your experience.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Inderpal • 1 min
May 28, 2:43 PM
Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.
May 29, 3:05 PM

''CX UNABLE TO USE COD''
I understand your concern that you are unable to place an order by using Cash on delivery mode of payment.
Please help me with the product name or link that you are trying to purchase.
May 31, 9:24 AM




''SURVEY''
A short survey will be sent to your registered email address to get your feedback on our conversation.
You can rate the experience on a scale of 1 to 5;
Rating between 1 to 3 would mean that you were not satisfied.
Rating of 4 would mean you are happy and 5 would mean that you are extremely happy.
Your feedback is really valuable to us as it will help us enhance your experience.

Incidents....... JUNE 06, 2019
Hi Sir,
Here are the Incidents :
IN1906060712081996119
IN1906060730053076865
IN1906060746064880032
IN1906051947519119889
IN1906060818469623221
IN1906060847490157559
IN1906060904568447547
IN1906060948548352745
IN1906061013209799629
IN1906041532190697545
IN1906061042079764651











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