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Cx was charged more than MRP price . Agent raised the Andon cord and issued the MRP price difference.
Cx was charges more than the MRP price. Agent issued the difference price via GC. But as per the policy, agent should have raised the Andon cord and should have asked the cx to wait for an update.
Agent issued the refund of the return shipping charges for the FBA order via GC. But as per the policy " Self Return " , the refund of the return shipping charges for the FBA order should be issued via special case refund from the concessions workflow.
Agent issued the GC for the refund of return shipping charges for the MFN order as there was not response from the seller even after 3B days.
Agent issued the Gc for the refund of the return shipping charges for the MFN order as seller denied to issue the refund of return shipping charges.
Da has collected extra amount from the cx. The sensitive feedback form was filled. As there was no update, agent issued the amount via GC.
Agent issued the Gc for the refund of the return shipping charges for the MFN order without contacting the seller. Agent should have contacted the seller regarding the shipping charges and should have asked the cx to wait for an update.
The delivery charges & giftwrap charges were deducted as the return was the remorse return. Agent instead of denying the charges, issued it via GC.
In the pack of 2 , cx received only 1. Hence agent issued the amount via Gc for the missing item.
Cx claims that 700 was collected from the DA instead of 674 and the change was not returned to cx. Agent issued the remaining amount via Gc. Agent should have filled the sensitive feedback form and should have asked the cx to wait for an update.
Goodwill GC Issuance SOP
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