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Hi! How can I help you today?
----GAIN AGREEMENT
I understand that you want to . Is that correct?
Just to make sure I got it correctly. Is that right?
----EMPHATY
I understand, I would be frustrated too if I am in your place. Let me look into it for you.
I understand. That is definitely not the experience we want for you. Let me look into it.
I understand your concern now, let me look into it for you.
I understand, let me work on this for you.
----WORKFLOW
May I have your name and the name of the restaurant where you placed the order please. Just so I can verify.
Thank you, Stay on the line as I review this order detail. Is that OK with you?
Thank you, Stay on the line as I work on it.
Thank you. Also can you tell me your delivery address please
----CREDIT REFUND
So this is what I can do, I can process a full DoorDash credit for this one and it will return back to your DoorDash account immediately, This credits can be used automatically to your next order.
I will process it now then and you will receive a confirmation email shortly. OK?
If not credit I can process it as refund back to your bank account but just to set the expectation, It will take 5-7 business days before it will reflect back to your bank statement. It really depends on how fast your banking institution can process the refund back to your account.
Just to make sure I got it correctly your order was marked as delivered in the app already but it didn't arrived. Is that right?
----CLOSING
Would there be anything else i can do for you?
You're welcome! I'm glad i got to help you today. Thanks for getting in touch with DoorDash Support, Again my name is Weejo. If you have any further questions or concerns, feel free to contact us back.
----UNRESPONSIVE
You haven't responded in a while. Do you still need assistance?
Because I haven’t heard from you in some time, I am going to close our chat. Please feel free to contact us again if you need support. For self-service options, you can also visit us at www.doordash.com/help.
Thanks for getting in touch with DoorDash Support. It looks like you may be otherwise occupied. If you have any further questions, feel free to contact us back. Thanks again.
855-973-1040
925-418-3931
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