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Hi Deepak,
Thanks for writing in.
We understand your concern about the exchange of your order 'Vu Premium Smart 124cm (49 inch) Full HD LED Smart TV' and we're sorry for the trouble you'd to go through.
We'd like to let you know that here are few important things to note while choosing the exchange option for a device:
- Not working
- Not switching on
- Display issue - discoloration, spots, lines or static on a part of the screen. muddled or no display
- Screen damage - Scratches or crack on the screen
- Plasma TVs will not be accepted
- Black and white TVs and monitor screens will not be accepted
- Any government sponsored/NGO funded freebie (gift) TV will not be accepted
If there's anything we could do for you, please let us know and we'll be happy to help.
Hope this helps.
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