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Thanks for writing in.
We understand your concern about the delivery of your order 'OD114285907709133000' for 'Fasheen Back Cover for Swipe Elite Star'.
We are sorry for the trouble you had to go through.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right. We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.
We'd like to let you know that the courier service providers will reattempt the delivery on January 01, 2019 and they will make at least three attempts to deliver your shipment. The Wishmaster from Ekart Logistics will call you only if they're unable to locate your address or to confirm your availability.
However, you can contact the Wishmaster at your convenience through a secure connection using the number that you would have received with the out for delivery SMS and dial-in the PIN.
If you'd like to track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm, you can opt for the 'Subscribe' option on the order details page. You can also choose to opt out later if you like.
In case there’s anything else we can help you with, please feel free to write to us and we'll help you out.
We would like to thank you for your patience and understanding.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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