Notes

We'd like to let you know that we tried to get in touch with you on {order_contact_no} to talk to you about your concern but could not reach you.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation. You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No'.

Your feedback is really valuable to us and will help us enhance your experience.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation. You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these. 

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right. We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again. 

We would like to thank you for your continued trust and support.

In case there’s anything else we can help you with, please feel free to write to us and we'll help you out.

The PhonePe wallet payment option is temporarily disabled by PhonePe since 1st Feb'19, due to certain security enhancements. This option is likely to be resumed by mid March’19

you can contact us on our toll-free number 1800 208 9898 for any support.  Here are the details of the phonepe customer support:

[email protected] or call them on 01246789345


Alternatively, you can also choose to reply to this email with your query and we will be happy to help you. You can also click on the link to get quick answers to your questions: https://www.flipkart.com/helpcentre

We would like to thank you for your patience and understanding.

You can also check your order status here: http://fkrt.it/bqWLi~NN 

If you'd like to track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm, you can opt for the 'Subscribe' option on the order details page. You can also choose to opt out later if you like. 

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.    

We are sorry for the trouble that you had go through.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.  However, an amount of Rs. 100/- that is at par with the price of the delay in delivery has been added to the Gift Card section of your Flipkart wallet. This amount can be used to shop from a wide range of sellers available on Flipkart after 24 hours of the successful delivery of your product.

You can check the balance and validity of your Gift Cards here: http://fkrt.it/6jBxorNN

Also, we deeply regret for the same and will make sure that this kind of issue will not happen again in the future.

Trust us if there is any other option with us, surely we could have helped you as you're one of the valuable customer for us.

We have shared feedback with the courier service provider to make sure you have a delightful shopping experience.

10:48

Hi Banibhusan,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on {order_contact_no} to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

Also, we request you to write back to us with the exact query within 72 hours, so that we can assist you accordingly.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

You can also call our toll-free number 1800 208 9898.

We hope to hear from you soon.

Hi Keshav,

Thanks for your valuable time over the call.

As per our telephonic conversation you have confirmed us that your issue has been resolved. Hence, we are closing this query.

If there is anything else we could do for you, please write back to us and we'll be happy to help.

Hope to hear from you soon.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Hi Chirag,  

Thanks for writing in. 

We understand your concern about the delivery of your order 'OD113738264934754000' for 'Asus Zenfone Max Pro M1 (Black, 64 GB)' and 'Realme 2 Pro (Blue Ocean, 64 GB)'.

We are sorry for the delay in delivery of your product. 

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right. We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again. 

We would like to let you know that our concern team is working closely with the courier service provider to get an update on this.  

Please be assured that our concern team will get back to you with an update by November 07, 2018.   

We would like to thank you for your patience and understanding.