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"I politely ask you to please refrain the usage of the inappropriate language, I would like to continue to help you."
If it continues, the agent should politely disconnect the call. ◦“I am sorry but I will need to end this call due to inappropriate language. Thank you and have a nice day”.
"What its been affected in your order?"
Try to make it sounds incredible
Only 3 case of refund by resto without asking them, missing item, incorrect order and incorrect item.
"Hi, thank you for calling grubhub, my name is Alan, How may i assist you today?"
"I do apologize for this situation (ma`am/sir) and i`m going to help you"
"Could you provide me your phone number?"
"Thank you, just to confirm, am i talking to **** with delivery address at..."
"I`m gonna be calling someone really quick, would you mind if i place you on a brief hold or would you prefer a callback?" (if the customer wants a callback don`t forget to ask about anything else to help and for the survey)
"Hello (sir/ma`am) are you still over there? We`re doing our best to find a solution, could i place you in a brief hold or would you prefer a callback?"
"Is there anything else i can help you with?" Concessions (FG, Seamlesh Cash, Promo Code)
"Please stay online for a brief survey" $5 ------------ 10%
$7 ------------ 15%
"Let me try something really quick" $10 ------------ 20%
"Let me see" $15-$20 -------- 25%
"I`m gonna be calling someone really quick" $25 ------------ 50%
"Who do i have the pleasure to speak with?"
TAPINGO
"Thank you for calling Tapingo powered by Grubhub this is (specialist name) how may I help you? "
"Thank you for reaching out! In order to provide you with the best service experience, we asked our friends at Tapingo Support to help us out! You will hear back from Tapingo Care shortly."
Send adjustment to resto only if the adjusment is under restaurant
SOFT SKILLS
Use "I do apologize" instead of "I`m sorry"
"Thank you for your patience"
Live order issues
Problems with orders that are on live
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