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amortization will be PXXXXX. I will now process your application; I just need
to ask you a few questions to make sure that we are talking to the right
person.
Agent: To recap, your Balance Conversion application amounting to <specify
amount> will be payable in <specify loan term>, with an Add on rate of <
specify add-on rate> or Effective Interest Rate of <specify Effective Interest
Rate>. Your monthly amortization will be <specify monthly amortization>
and your application will be processed within <specify TAT>." Are all the
transaction details correct?
CH: Yes.
Shall we now process your BALANCE CONVERSION application in the amount
of (amount chosen by the PCH) for (term)?
CH: Yes.
Agent: Thank you. I will now inform you of the Terms and Conditions of your
Balance Conversion loan.
(After reading the T&C)
Do you agree with the Terms and Conditions? (PCH should give a clear
affirmation in order for the loan to be processed)
CH: Yes.
Agent: We will now process your Balance Conversion Application in the
amount of xxxx for xx months. For further information on the campaign,
please visit bit.ly/sipbc21.
Thank you for availing of our Balance Conversion, Mr/Ms (XXXXX). Have a
nice day.
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