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Hello! Thank you for contacting Customer Care! My name is Luis. I apologize for the situation and I will gladly assist you.
My apologies for this inconvenient. My most sincere apologies for this inconvenient.
One moment while I pull up the details of your order, please.
Please allow me a moment to have your order pulled up.
Give me just a minute while I figure this out for you.
If you don't mind my asking what would be the order number?
I'm sorry, I'm having difficulties finding the order related to this issue you mentioned here. If you don't mind my asking what would be the order number?
I'm still with you, I appreciate your waiting time.
I'm still working on a solution for you here, I certainly appreciate your patience.
I'm making some calls here in order to get this solved for you, one more second, please.
One quick second, please. One moment, please.
I'm really sorry to read that. This is not the experience we want you to have.
I am very sorry to hear that the food was not made as instructed.
Will you still be consuming it? Or is it inedible?
If I were in your position, I would feel the same way.
That would frustrate me, too. I would be asking the same questions as you are.
I totally understand. Thanks for bringing this to our attention. You are totally right.
I’m sorry you’ve had to deal with this. Thank you for getting in touch about this.
The diner didn't answer anymore I closed the chat room. Didn't provide enough information to solve the situation.
The diner disconnected from the chat room. Didn't provide enough information to solve the situation.
The driver didn't answer anymore I closed the chat room. Didn't provide enough information to solve the situation.
The driver disconnected from the chat room. Didn't provide enough information to solve the situation.
As much as I'd love to help, your request is beyond what we're able to do for customers at the moment.
Hi there! This is GrubHub about your placed order, our driver is outside your place ready to deliver your food. Please met our driver outside. Thank you so much.
***** order number **** ticket number *****, the driver will wait at the restaurant for order not ready, I updated the ETA for **** more minutes. Thank you.
I did text him, you are supposed to wait for a diner's answer from 5 to 10 minutes time from now and then mark the order as delivered.
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