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Hi Ajaz,
Thanks for your valuable time over the call.
We understand your concern about the cancellation of your order 'OD115513241179058000'.
We're sorry to let you know that your order for the product 'Vivo V11 Pro (Starry Night Black, 64 GB)' has been cancelled for the reason 'Duplicate IMEI' as you had placed 2 or more orders using the same IMEI number.
If you want, you can place a new order for the product.
However, the seller has refunded Rs. 14440/- for your order to your Credit Card on May 19, 2019 and it should have been credited by May 21, 2019.
Also, the offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period. We suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.
For exciting deals and offers, please check 'Deals of the Day' on our website and 'Offers Zone' on our app.
In case the amount has not been credited or you face any further issue please get back to us or call our toll-free number 1800 208 9898, we'll surely help you out.
Also, please feel free to reach us here: https://www.flipkart.com/helpcentre
Hope this helps.
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