Notes

No need to worry, I will check and help you with this.

I assure you that feedback has been shared with the seller and they'll do their best to make sure that you don't experience this again.

As you are one of our valued customers, your satisfaction is one of our primary concern.

I want to assure you that additional measures are put in place so this does not happen again.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success.

Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

Thanks for your kind understanding in this regard.

I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when something like this happens but believe me it was never our intention.

I'll take this up personally with the courier service providers and make sure they take utmost care to ensure this does not happen again.

I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.

I’ll make sure it’s passed on to our team.

I will share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be a delightful/seamless.

Not to worry, the feedback will be shared to the courier service provider. However, such issues will not be repeated.

The courier office address or the contact details are not shared to us. Hence, I do not have the option to share the details and I am sorry about the same.

Also, the self pickup option is not selected, hence, the courier service provider will not handover the product at the courier office. Please do not worry, your order will get delivered to you at your door step.

The team is already working on this to make sure the order gets delivered to you soon.

Please help me with your alternate number, so that I can take your request and escalate.

On checking, I see that there is an unusual delay in delivery of this order by promise date. Not to worry, the same has been notified to the team for investigation and you can expect the resolution on or before 30th Apr 2019.

Although the seller's try and do their best to ensure the items reach you as soon as possible, but they cannot promise an early delivery.

Kindly request your patience while the issue is resolved to your satisfaction at the earliest.

This is the estimated delivery date is just the maximum time frame, in the most cases the delivery will take place much before the estimated delivery date.

In case, you find any issue with regards to the delivery please contact us at the earliest to help you accordingly.

We'll definitely share the feedback with the courier service provider, so that they can work on it.

I am sorry to let you know that there has been an unexpected delay in having your order delivered.

Please do not worry, this issue has been shared with the seller and their courier service provider to get this sorted.

The resolution regarding the delivery will be shared with you.

Could you please confirm the alternate contact number as it will be helpful in getting touch with you in case if we are unable to reach you on primary contact?

Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.

I’d like to assure you that we at Flipkart take stringent measures to ensure your details are completely secure.

You can be certain that your details are safe and you can continue to shop with confidence.

It was a nice chatting with you today!