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Ans – firstly, confirm to cx that your order was canceled due to incomplete address if cx confirmed that address is correct then assign the case to frm team
2. Customer is asking about the order status and order cancellation reason is ‘FRM: Live order cancellation’ and no FRM update available. What action should be taken?
Ans – we will assign the case to team frm
3. Customer is stating that placed an order for ‘Redmi Note 7’ (Payment Mode: COD) but have not received the product and on SA it is showing delivered. What needs to inform customer?
Ans – assign got delivery confirmation but not received product
4. What is the maximum discount value customer can avail under the offer ‘10% Instant Discount with HDFC Bank Debit Cards, Credit Cards & EMI Transactions’ on the purchase of Pixel 3A & Pixel 3A Xl?
Ans 4000
5. Customer is saying that had placed an order on exchange offer for ‘Redmi Note 7 pro’ worth Rs. 15000/- and order has been cancelled without any notification and now unable to place an order as the product is out of stock. On checking in SA order cancellation reason is ‘Prexo Duplicate IMEI Cancellation’. What action should be taken?
Ans - We would like to let you know that your order was cancelled by the seller due to the reason of 'Duplicate IMEI' because you have placed 2 or more orders using the same IMEI number.
Provide toa to cx if out of stock
6. Customer is enquiring about the order status and order was cancelled due to the reason ‘Tns order Bnpl Fraud’. Where we will tag the case?
Ans – not aware
7. Customer is contacting and saying that have youtube channel with 3.1 million followers and wants free products from Flipkart to review on the channel. What will be relevant tagging for the scenario?
Ans – seller review
8. Customer is saying that on exchange of 5 Plus Coins during the Coin Exchange period had exchanged the coins to redeem the offer however coins got deducted and he/she is not able to see the reward in plus zone? What action should be taken or what needs to inform customer?
Ans – if deduct then asign the case to backend team tagging coins deduction/addition
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