Notes

HEATING TROUBLESHOOTING

Restart the device

- Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

- Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

- Press and hold the Power button on your smartphone to Restart the device (If the restart isn't available, turn Off and then turn On your smartphone).

- If you want to know how long the device has been running, follow the steps below:

- Open Settings
- Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
- Tap Status
- Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

- Open the phone dialer
- Dial *#*#4636#*#* to open the testing interface
- Tap Battery info
- You can now see the Battery info, like Health and Temperature.
- The battery voltage mentioned in the image is just for reference. This varies from device to device.
- Battery Temperature: Anything below 50° C is considered normal. If it's above 50° C, choose the appropriate option below.

- Pull down the notification panel and open Settings
- Scroll down and tap Battery
- Tap Power and then Battery use
- In this list, check if any third-party apps are taking more battery than normal
- You can also swipe left and look at the hardware list to see if any of the components are taking more battery than normal
- Tap the Battery History icon on the top right corner of the screen.
- Check the Mobile network signal strength. Green is strong; Yellow is weak; Red is no signal. You can see the reference image to understand signal strength vs battery drain.

Note: The battery history resets every time the battery is charged to 100%.

If it is due to third party app:

- Open Play Store
- In the search box, look for the app you want to update (In this example, it's Flipkart)
- If available, tap update
- Once updated, open the app.

If not:

- Pull down the notification panel and open Settings
- Scroll down and tap Battery
- Tap Power and then tap Battery Saver
- Toggle the switch to enable Battery Saver

- Pull down the notification panel and open Settings
- Tap About phone and then System update
- The device will now look for an update.
- If available, tap update to start downloading.
- Once the download is complete, tap Reboot now.

- Pull down the notification panel and open Settings
- Scroll down and tap Additional settings
- Tap Backup & reset
- Tap Factory data reset and then tap Reset phone
- Wait for the countdown and then tap Next step
- Wait for the countdown again and then tap OK

- Pull down the notification panel and open Settings
- Scroll down and tap Installed Apps
- Tap the drop-down to sort by App name
- Scroll down and then choose the app which has the issue (In this example, it's Flipkart)
- Tap Force stop and then tap OK to confirm
- Tap Clear data and then tap OK to confirm

Uninstall App:

- Tap and hold the app you want to uninstall and drag it to the bin on the top. (In this example, it's Flipkart)
- Tap Uninstall and watch the icon burst.

Install/ Download App:

- Open Play Store
- In the search box, look for the app you want to install/ download. (In this example, it's Flipkart)
- Tap Install
- Once completed, tap Open