Notes

Hi there! It’s a pleasure chatting with you today, $contacts.name.first. I hope you are having a great day!

I have read your request and I am truly sorry that ISSUE. You are our priority so I will do everything I can to take care of this for you today.

Thank you very much, $contacts.name.first. Can you please be so kind to confirm if the item is ITEM?

Perfect! Thank you so much for helping me to confirm this information, $contacts.name.first.

In order to assist you as you deserve, would you please be so kind to provide me your full billing address plus the zip code which our system requires to proceed as a security check?

I do not mean to rush, but due to inactivity I’m required to ask, are you still with me, $contacts.name.first?

Sounds great! Thank you very much for being one of the kindest customer I have had today.

You are most welcome! Just one more thing, you will receive an email confirmation about what we just did and I'll appreciate if you can check it.

I would like to know if have we covered everything that you wanted to discuss today?

It is my pleasure assisting our clients and I want to thank you for taking the time to speak with me today because your satisfaction means everything to us.
If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a lovely week!

Take care, $contacts.name.first. Bye!


We will do our best effort for you, $contacts.name.first; we are working really hard to provide you a better service every day because you are really important to us.

I am sorry for this matter. I hope you understand that I really tried to resolve this by all that I have on my hands.

If I were in your position, I would feel the same way. I deeply apologize for the issue that it has caused, please accept my sincere apology.

But, you do not have to worry about it! We are working really hard to get it fixed as soon as possible for you.

I really understand your point of view in this matter, that's why I really wanted to provide you a better service today.


I was checking your order and I have confirmed it comes from our Marketplace partner, but please do not worry about it. In order to receive the best assistance regarding your order from MARKET, allow me a few moments to escalate this issue directly to them.

You should receive a response via email within 24 hours. Our higher department will find the best resolution for you as soon as possible. Would that be okay for you?

The authorization hold was reversed on 6/11/2019 for the amount of $12.33. Your financial institution approved this reverse and provided us with transaction ID W5LAQQ8A17CA. It usually takes up to 5-7 business days or less for you to see your funds. Some financial institutions holds their customers funds for up to 30 days. I strongly advise you to reach out to your financial institution regarding this issue, and provide them with the transaction ID I provided you with. If they are not able to confirm that your funds has been released. I recommend for you to reach back out to us with your bank on the phone as well to speak with a billing representative at 1-888-516-2614 option 6.