Notes

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REPLACE EXPECTED:

Hi Nidhin,

Thanks for your valuable time over the call.

We understand your cocern abot the invoice of the product 'xxxxx' for order 'xxxxxx'.

We're sorry for the trouble you had to go through.

We want to let you know that there is no need of the invoice to return the product.

However, the seller has arranged a replacement for the 'XXXXXX' and it'll reach you by 07 pm today. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.

Hope this helps!

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.






NOT ELIGIBLE:

Hi Kartik,

Thanks for your valuable time over the call.

We understand your concern that you're facing issues with your 'xxxx' for 'xxxx'.

We're sorry for the trouble you had to go through.

Since the product was delivered to you on September 10, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfil your request.

The good news is that the product is covered under the 01 year warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product you can be used to avail services at the brand's authorised service centre within the warranty period.

Here are the brand support email and contact number:

Email: XXXXXX
Contact number: XXXXXX

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.

A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.

You can confirm if you're happy with the resolution provided by choosing 'Yes' or 'No' and also rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.

Your feedback is really valuable to us and will help us enhance your experience.

Thanks for choosing Flipkart.