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Trust us if there is an option with us, we could have definitely helped you out. As you are one of the valuable customer for us.
We are thankful for your continued trust on Flipkart.
We completely understand and this isn't something we would want you to go through.
Empathized with the customer by using empathy statements like, I understand that this is not what you expected, We really don't want our customers to go through this etc.
And our relationship is extremely important to us and we never want to loose a valuable customer like you.
Agent should mention that "We completely understand your concern and we don't want are customer to face this kind of issues as you are a valuable customer of Flipkart".
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