Notes

Mark Anthony (6/11/2019, 10:57:57 AM): Hi, welcome to IMVU WebChat! Thank you for waiting. My name is Mark Anthony. How may I help you?
SelinaCruz (6/11/2019, 10:58:19 AM): Hello Mark Anthony how are you doing today?
SelinaCruz (6/11/2019, 10:58:34 AM): I would like to send 75,000 credits to LumenNoctis please?
Mark Anthony (6/11/2019, 10:59:18 AM): hey there SelinaCruz
Mark Anthony (6/11/2019, 11:00:13 AM): I understand your concern. I’ll be more than willing to assist you with this.
SelinaCruz (6/11/2019, 11:00:22 AM): Thank you :)
Mark Anthony (6/11/2019, 11:00:40 AM): Im sorry. due to security reasons, we can’t transfer your credits. Don't worry: you're still going to be able to transfer credits yourself but once your daily or monthly transfer limits are met, you will have to wait to transfer again
SelinaCruz (6/11/2019, 11:01:08 AM): ? You just said you're willing to assist, what's going on?
Mark Anthony (6/11/2019, 11:01:57 AM): yes, i am willing
Mark Anthony (6/11/2019, 11:02:18 AM): but that doesnt mean that if you are not allowed to transfer, then i will break our process and still assist you
SelinaCruz (6/11/2019, 11:03:56 AM): Is there a reason that I am not allowed to transfer? Because I have transferred many times in the past up to last month. I know that I haven't reached a limit because this month just began.
Mark Anthony (6/11/2019, 11:05:00 AM): due to security reasons
Mark Anthony (6/11/2019, 11:05:09 AM): that is the only details we can give about this
SelinaCruz (6/11/2019, 11:07:02 AM): I've been given the same copy and paste response for the past 10 days. If I've done something illegal, say it. If someone is tampering with my account, say it. If the rules have change, show me where in the TOS the rule has changed. This is my account and I do not feel secure at all when I'm allowed to spend my dollars on credits but I'm not allowed to give them to my friends. This is not illegal nor is it against rules, so why am I being locked out of information about my own account?
Mark Anthony (6/11/2019, 11:08:04 AM): the transfer limit is not only for your account
Mark Anthony (6/11/2019, 11:08:18 AM): the limit is for all the accounts
SelinaCruz (6/11/2019, 11:08:51 AM): So my friend isn't allowed to receive the credits is what you're telling me?
SelinaCruz (6/11/2019, 11:09:10 AM): All I know is that I don't see anyone blocking me from putting credits onto my account "for security reasons", so as Help Desk, help. Tell me something because this makes literally no sense.
Mark Anthony (6/11/2019, 11:09:30 AM): you cant transfer your credits thru us right now
Mark Anthony (6/11/2019, 11:09:35 AM): try to send them manually
SelinaCruz (6/11/2019, 11:11:01 AM): Is there someone else higher up that I can contact? Because I feel like there are games being played and I do not appreciate it. I'm a Pro Tier creator and my amount to send manually used to be 100,000 Credits a day, that was capped without warning and without letting me know which greatly effects what I do.
Mark Anthony (6/11/2019, 11:11:21 AM): regardless of whom you talk to chat with, the same thing will just be given to you
SelinaCruz (6/11/2019, 11:12:01 AM): Is there a CEO or someone above you with actual answers that I can contact? I'd like to have that email and or number please.
Mark Anthony (6/11/2019, 11:13:55 AM): no sorry, they do not communicate directly to customers and again, regardless of whom you chatted with, you'll just get the same response since we only follow the same process
SelinaCruz (6/11/2019, 11:15:25 AM): I'm not asking you to assume what they will tell me Mark, I'm asking for that phone number, that is all. You've told me that you would assist me and that you suddenly couldn't assist me with unknown parties tampering with my account, all I want from you is a number to call, thank you.
Mark Anthony (6/11/2019, 11:16:07 AM): the phone number you are asking is only for billing department. that is the only phone line available for our customers, and agents will answer your call not the CEO or anyone above
SelinaCruz (6/11/2019, 11:20:49 AM): So the IMVU Client itself decided to lock my account out of doing what I always do for no reason at all and those who are in charge of managing this client or at the least, explaining situations are just all unable to be reached or have conversations with me to resolve this mysterious issue taking place with my account? And I'm supposed to accept this highly suspicious behavior and just go along with it as if nothing is wrong here?
Mark Anthony (6/11/2019, 11:21:34 AM): again, this is not only happening to your account. the transfer limit is for ALL the imvu accounts
SelinaCruz (6/11/2019, 11:24:13 AM): This is not a limit, this is a block with a blanket statement of "security reasons". The transfer limit applies to the link, I have had Help Desk help me with sending credits without issues countless times and it has NEVER been a problem. But clearly you are of no help, you have no information and you couldn't even provide me with a number of someone above you to call. Hopefully they find a better use for you in another area of this site. Have a great evening.