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Thanks for writing in.
We understand your concern that you're facing issues with your product 'xxxxx' with the order ''.
We are sorry for the trouble you had to go through.
Since the product was delivered to you on November 22, 2019, it has crossed the seller's 10 - day replacement period. Due to this, the seller will not be able to fulfill your return request.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product has been attached with this email and can be used to avail services at the brand's authorised service centres within the warranty period.
However, we have notified to our concerned team about the service center details and they will get back to you with an update by June xx, 2019.
Hope this helps.
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