Notes

Hello! I hope you are doing good today.

How may I assist you?

*EMPATHY
I will be more than happy to help you with your request.

First of all, my deepest apologies for the inconvenience this may caused you. Don't worry, let me do my best to help you with this and provide you a resolution.

I already read your concern about your order, and I want to apologize for this. I totally understand how important is this for you, let me assure you I'll do my best in order to provide you the best resolution.

First, I apologize because you have not received your order yet, but don´t worry, I'm here to help you and provide you a resolution.

First, I apologize because you have not received your refund yet, but do not worry, I am here to help you and provide you a resolution.

Thank you so much for your understanding.

I feel happy because I was able to help you today.

Thank you for patiently waiting.

I apologize once again for any inconvenience that you have experienced at this time.

*ORDER LOST AFTER DELIVERY - IN TRANSIT
I am sorry, I have tracked your order and unfortunately, I do not see any movement in the package. Your package may have been lost (). I understand how frustrating it is to pay for an item and not receive it.
We will talk to our carriers to avoid problems like this in the future.

Would you like me to send you a replacement? Don't worry, you won't be charged twice.

Would you like me to send you a replacement or do you prefer a full refund?

*ORDER IN TRANSIT
I can see on my system that your order will be delivered on () in this link you'll be able to track you order.
I do apologize for this delay in your order, we will talk to our carriers to avoid problems like this in the future.

We are having some delays in some orders for high season.

*LOST SIGNED
I can see on my system that your order was delivered on () and signed by () in this link you'll be able confirm the information.
I do apologize for this incident with your order, then my kindly recommendation is contact your financial istitution to process a refund of () because you didn't receive your order.

*REFUND NOT RECEIVED
I understand how you feel (). But I really want to help you. In this case, I need to escalate your Issue to a higher department to process a refund of () our team will contact you with a resolution in this email address () within 48 hours.

May I escalate your issue?

I have already escalated your issue (). Do not worry, you should receive an answer in your email address within 48 hours. If you do not receive any response within 48 hours, please contact us again to help you.

*MARKETPLACE
I understand how you feel (). But I really want to help you. In this case, I need to escalate your issue to our marketplace seller () to process a refund or replacement of your item. They will contact you within 24 hours.

May I escalate your issue?

I have already escalated your issue (). Do not worry, you should receive an answer in your phone number or email address within 24 hours. If you do not receive any response within 24 hours, please contact us again with your reference number () to help you.

*PLACE ORDER
But to help you I could create a request to call you now, and one of our agents could place the order for you without problems.
Do you agree?
Just to confirm, is this your phone number?
Could you provide me your phone number please?

I have already created a request to call you now, do not worry you'll receive a call within 5 minutes to place your order.

*PHOTO DELIVERED
I can see on my system that your order was delivered on () This means that your order it is ready to pick up. Then my kindly recommendation is to go to the store and ask for the manager, he will be happy to help you, but you must provide this name () because this person received your order, do not worry.

100% SURVEY

No problem, I am glad to solve this for you.

Before I let you go, maybe you could check your email within 5 minutes, it's related to the refund that I processed. I would appreciate it. Are there any other questions I can help you with?

Before I let you go, maybe you could check your email within 5 minutes, it's related to the replacement that I processed. I would appreciate it. Are there any other questions I can help you with?

Before I let you go, I want to be sure that you received a good service with me on this chat. Please let me now if there are any other questions I can help you with today.

Thank you for being one of my nicest customers today and for allowing me to assist you with your concerns.
I hope I have eased your worries in regards with this matter. Enjoy the rest of the day! Take care!! Bye

Thank you for contacting Walmart.com
Take care!! Bye Bye

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BILLING ADDRESS
I do apologize, my system doesn't allow me to access with this billing address () Do you have another billing address that could you provide me please?

We are missing some information in your billing address, could you double check your billing address please.

However, if you are not able to provided the missing information you can call us in order to assist you with the order.

CALL TAG
Let me create a request to FedEx to go to pick up you item.
I already sent a return label to this email address () you'll receive it in some minutes, the schedule to pick up you item is (). By the way this is your return tracking number ()

ORDER CANCELLED
I'm so sorry your order canceled. All orders go through an automated security check to prevent unauthorized use of your payment method. Your order may have been canceled in error. Don't worry, I already escalated your issue, could you be so kind to place the same order in 1 hour please?

*GIFT INCLUDE (HIGH SEASON)
Walmart will place an empty gift card in a shipment from Walmart.com and the customer can load it with money and give it as a last minute gift to a neighbor or friend!
To load the gift card:
The customer goes to Walmart.com/easygift
Write the number of the gift card
Choose the amount you want to put on the card. and enter your payment information


100% SURVEY

No problem, I am glad to solve this for you.

Before letting you go I wanted to remind you that you may receive a brief three question email survey about your personal experience with me today in some minutes.
Could you help me please?
I would truly appreciate it if you complete the survey, this helps me so so much.

Thank you for being one of my nicest customers today and for allowing me to assist you with your concerns. I know you are worried about this order. Don't be stress, you may now take a rest and I will do all the work for you, maybe after this chat you can check your email to rate my service, I'm really going to appreciate it a lot.
I hope I have eased your worries in regards with this matter. Enjoy the rest of the day!

Thank you for contacting Walmart.com
Take care!! Bye Bye