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Thanks for your valuable time over the call.
We understand your concern about the payment of your '_________' with the Order ID: _________. We are sorry for the trouble you had to go through.
We'd like to let you know that due to a technical issue prepaid orders were printed as Cash On Delivery orders on the delivery box. Due to which Wishmaster was asking for the shipment value at the time of delivery.
However, our concerned team is already looking into this and the issue will be fixed as soon as possible.
Also, we'd like to let you know that the courier service providers will reattempt the delivery on (date) _______ and they will make at least three attempts to deliver your shipment.
The Wishmaster from Ekart Logistics will call you only if they're unable to locate your address or to confirm your availability.
However, you can contact the Wishmaster at your convenience through a secure connection using the number that you would have received with the out for delivery SMS and dial-in the PIN.
Hope this helps.
A short survey that won't take more than two minutes of your time has been sent to your registered email address to get your feedback on the resolution provided and our conversation.
You can rate our conversation experience on a scale of 1 to 5, 1 being the lowest and 5 being the highest.
Your feedback is really valuable to us and will help us enhance your experience.
Thanks for choosing Flipkart.
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