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How may I assist you today?
Hello! Thank you for contacting Customer Care! My name is Omar H., and I will be happy to assist you. Please give me a moment to read your request.
Hello! Thank you for contacting Customer Care! My name is Omar H., and I will be happy to assist you.
Empathy for every situation.
*Late Delivery-* I apologize about your order not being delivered when expected. Please allow me a moment to review the situation for you.
*Order not received/Missed Delivery-* I understand your concern about your order not being delivered. Please give me a moment to review this situation for you.
*Unwanted-Too Late:* I am sorry to hear that we were not able to fulfill your delivery on time. I apologize for the situation and I will gladly assist you in canceling your order.
*Unwanted-Change of Plans:* Of course, I can definitely assist you in reviewing if your order can be canceled. Please give me a moment to get your order’s information.
*Missing Item:* I understand your concern about not receiving the (all of the items)* you ordered. Please give me a moment to review your order and to assist you with this situation.
*specify the missing items
*Incorrect Item:* I understand your concern about not receiving the items you ordered. I will gladly assist you finding a solution for this situation.
*Incorrect Order:* I apologize about the confusion made with your order. Please give me a moment to review the situation and find the best solution for you.
New shortcuts:
I'm still working for you.
Thank you for your patience. Two more minutes, please.
I am still speaking with the restaurant, please stay with me.
I am still speaking with the driver, please stay with me.
I am still trying to contact the diner, please stay with me.
Thank you for staying with me.
One moment, please.
I apologize for the delay.
Are you still with me?
Since I have not heard from you in some time, I'm going to end our chat. If you need any further assistance, feel free to chat back in.
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