Notes
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CONCERN: follow up for re connection
ACTION: CUST REPORTED PAYMENT: BDO RN: 470396
REMARKS : N/A
CONTACT PERSON:
CONTACT NUMBER: 0447629015
CT036
=====================
Raising Service Orders via Kenan - (RTCPMA)
>> REQUESTED BY : LURDES SAMIRO (OWNER) 023744402
>> TYPE OF REQUEST : VAS DISCONNECTION
>> CBR# ; 09154168482
>> PID ; SSS ID VALIDATED
>> MANDATORY INFO PROVIDED ; PROVIDE MANDATORY INFO AND SLA
>> ACTION TAKEN : RAISED SO
==============
Raising SR for disputes - (CASIO)
>> COMPLETE Name and Act#
>> ADJUSTMENT Reason - Fault Ticket # if avail. (NDT,NIC,SIC, etc.. )
>> SERVICE # (POTS/DSL Number)
>> INVOICE # (affected billing period only)
>> OTHER REMARKS (*Reported date, *Confirmed date, * Notes in Calc, *Ammount)
>> C : MARK ANTHONY SABINO BRONEK//0247514317
>> A : rebate for fox plus usages for P 348.21
>> S : 022731213
>> I :466565053
>> O: rebate for fox plus usages for P 348.21
***********************************************************************
FOR BEYOND SLA SO FOLLOW-UPS:
CLARITY SO #: RBGGPK2019051968046
Customer Account
: 0267364702
SPECIFIC CONCERN/TYPE OF SO: follow up for relocation
CUSTOMER NAME: CARLO . BAUTISTA
COMPLETE ADDRESS: 7B ADELFA ST, BAGONG BARRIO DIST, CALOOCAN CITY, CALOOCAN CITY
ZONE/AREA:
CONTACT NUMBER/S: 09235722676
PREFERRED DATE/TIME OF SCHEDULE: anytime
*************************************************************
TOOLS::::::::::::
NAME IRES# TOOL TOOL USERNAME TOOL TOOL USERNAME TOOL PASSWORD
Oracion, Kith, Batoctoy 2019-004605 NT DOMAIN t-kboracion CLARITY T_KBORACION T_203929 COSMO CATPdat-kboracion P@ssw0rd123 CSP C233033ORACION xxxxxxxMiddleInitial FUSE t-kboracion NT-based PW PID t-kboracion NT-based PW EASY DOCS t-kboracion NT-based PW KENAN t-kboracion NT-based PW
******************************************************************
CSP FOR DNDSOA/ BILL COMPLAINT
MARIANNE JOY LERUM CANTILLANA// 0244841198
***********************************************
CREDIT ADJUSTMENT FOR FOX PLUS
>> C : MARK ANTHONY SABINO BRONEK//0247514317
>> A : rebate for fox plus usages for P 348.21
>> S : 022731213
>> I :466565053
>> O: rebate for fox plus usages for P 348.21
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