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Thanks for valuable time over call.
We are sorry to hear that the 'DRAZO DRZ 1004 COSMOS BLUE Waterproof School Bag' with the order ID 'OD115734475697969000' you received is damaged and also without mrp tag.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
We've spoken to the concern team and they're looking into this and they'll take utmost care to ensure this does not happen again.
As specified by you, a return request has been created for the order and it is in hold state, as initial return is initiated state. We’ll need to wait for the courier service provider to update the status before the return request can be fulfilled.
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